Fire & Smoke Restoration Specialist

ServiceMaster Clean of Fraser Valley; Green Bay (WI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Paid time off

Training & development

Vision insurance

Job summary

ServiceMaster Clean of Fraser Valley seeks a Fire Restoration Technician to monitor, inspect, and complete restoration tasks for drying, demolition, contents pack-out, and related activities. You will prepare notes, photos, and documents to support insurance reimbursements and explain processes to customers in person.

Responsibilities include loading equipment, performing fire/smoke repair, reporting issues, and ensuring safety and quality on each job.

Qualifications

• High school diploma or equivalent.
• Experience in the restoration or construction industry is preferred but not required.
• Valid Driver's License and satisfactory driving record.
• Good verbal and written communication skills.
• Good problem solving and customer service skills.
• Knowledge of disaster restoration industry.
• Must be able to prioritize activities and meet deadlines.
• Experience with entering data using a tablet or mobile phone.
• Certifications are preferred but not required: FSRT, OCT.

Responsibilities

• Retrieves work orders, ensures appropriate equipment and supplies are loaded on the truck for the job, and arrives at the site.
• Explain processes used to complete active jobs and next steps to resolution in person to customers using printed materials as a guide, with or without supervisor.
• Completes assigned jobs according to company processes while maintaining quality control on each job with urgency.
• Performs fire/smoke damage repair tasks including water extraction, pack-out of contents, disposal of non-salvageable materials, light construction and demolition as directed by supervisor.
• Ensures equipment, supplies, vehicles, and products are properly handled; reports any equipment malfunction or damage to supervisor.
• Inspects jobs after completion and obtains customer signatures for approval and requests payments when necessary.
• Responsible for updating the drying plan daily based on meter readings.
• Resolves issues with customers, communicates daily job activities with supervisor and key staff.
• Prepares documentation and pictures according to company policies to ensure reimbursement from insurers.

Skills

Verbal communication

Written communication

Customer service

Problem solving

Prioritization

Teamwork

Education

High school diploma or equivalent

Tools

Tablet data entry

Job description

ServiceMaster Clean of Fraser Valley seeks a Fire Restoration Technician to monitor, inspect, and complete restoration tasks for drying, demolition, contents pack-out, and related activities. You will prepare notes, photos, and documents to support insurance reimbursements and explain processes to customers in person.

Responsibilities include loading equipment, performing fire/smoke repair, reporting issues, and ensuring safety and quality on each job.