Watch Technician

The RealReal; Secaucus (NJ); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Employee Stock Purchase Plan

401K with Company Match

Medical, Dental & Vision Insurance

Paid parental leave

9 Paid Company Holidays

18 PTO Days

Job summary

The RealReal is seeking a Watch Technician to authenticate, diagnose, and repair quartz watches within our e-commerce centers. You will collaborate with multiple internal teams to ensure a seamless consignor experience and an efficient production pipeline.

Responsibilities include identifying brands/models, opening cases, diagnosing issues, performing battery changes, calibrations, pressure tests, and authentication across brands. Strong attention to detail and communication are essential.

Qualifications

• 3–5 years of experience servicing quartz timepieces.
• Excellent hand-eye coordination.
• Perfect vision (natural or corrected).
• Ability to execute on communication systems.
• Polished in verbal and written communication.
• Ability to handle multiple complex, time sensitive situations.
• Understanding of daily quotas and deadlines.
• Ability to work within specific process constraints.

Responsibilities

• Identify all quartz watches (brand, model, movement).
• Open/close watch cases without damage.
• Diagnose quartz movement issues.
• Change batteries and gaskets.
• Replace coils/circuits in quartz movements.
• Replace complete quartz movements.
• Calibrate chronograph indicators to factory settings.
• Perform pressure tests and timing measurements.
• Demagnetize all watch types.
• Authenticate quartz watches across brands.
• Clean external components of non-leather-strap watches using appropriate methods.

Skills

Quartz watch servicing

Hand-eye coordination

Verbal & written communication

Multi-tasking

Adaptability to new technology

Tools

Watchmaking tools

Job description

About The Role

The Watch Technician's key areas of responsibility include the authentication, diagnostics, and repair of quartz. This position will authenticate and service watches within our e-commerce centers and communication across multiple internal teams to execute a seamless consignor experience and a frictionless production pipeline.

The Watch Technician's key areas of responsibility include the authentication, diagnostics, and repair of quartz. This position will authenticate and service watches within our e-commerce centers and communication across multiple internal teams to execute a seamless consignor experience and a frictionless production pipeline.

What You Get To Do Everyday

• Identify all quartz watches (watch brand, watch model, movement brand, movement model)
• Open and close all types of watch cases without damaging them
• Diagnose quartz movement issues
• Change batteries and gaskets
• Replace coils/circuits in quartz movements
• Replace complete quartz movements
• Calibrate chronograph and other complication indicators to original factory settings in quartz watches
• Perform pressure test on all watch types
• Perform timing measurements on all watch types
• Demagnetize all watch types
• Authenticate quartz watches across all brands
• Clean external components of all non-leather-strap watches (case, crystal, bracelet) using appropriate method, including ultrasonic solution/machine and steamer
• Perform any additional daily tasks as directed by supervisor

Minimum Requirements

• 3-5 years of experience servicing quartz timepieces
• Excellent hand-eye coordination
• Perfect vision (natural or corrected)
• Ability to execute on communication systems
• Adept at working with, and open to learning new technology solutions to increase productivity and efficiency
• Polished in verbal and written communication
• Ability to handle multiple complex, time sensitive situations
• Understanding of daily quotas, deadlines
• Ability to work within specific process constraints

Preferred Requirements

• Brand certification from major watch brand
• Disassembling and overhauling mechanical/automatic movements
• Polishing cases and bracelets

Compensation, Benefits, + Perks

• $50 in monthly food credits to apply to snacks and meals that are available for purchase on site
• Employee Stock Purchase Plan
• 401K with Company Match
• Medical, Dental & Vision Insurance
• Paid parental leave
• 9 Paid Company Holidays
• 18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work)
• State of the art, climate-controlled warehouse facility
• Find out more about our Benefits here.

The expected hourly rate for this role is $25.00-$25.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate's skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR's total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

The RealReal is the world's largest online marketplace for authenticated, resale luxury goods, with 40 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home - support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That's why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.