Watch Services Support Specialist

Signet Jewelers; Illinois; On-site; USD 22,041 - 23,419; Full time

Job summary

Signet Jewelers is looking for a Watch Services Support Specialist in Illinois to oversee the workflow of the watch service center. Responsibilities include managing shipping, conducting quality checks, and evaluating watches for repair.

Ideal candidates should have prior experience, a college degree is preferred, and possess mechanical knowledge of watches. A strong attention to detail and excellent communication skills are essential for success in this role.

Qualifications

• Minimum 2+ years of relevant experience.
• Hands-on knowledge of mechanical and quartz watch movements.
• Ability to use a box cutter and safely handle incoming/outgoing packages.

Responsibilities

• Confirm and open delivered packages, verify watch contents and intake details.
• Prepare and ship completed watches back to customers, ensuring all details are accurate.
• Verify functionality and completeness of all watch repairs before shipment.
• Assist with entering watch intake data, customer estimates, and shipping invoices.
• Evaluate incoming watches to determine necessary repairs and communicate required work.

Skills

Mechanical and quartz watch movements

Attention to detail

Written and verbal communication

Organizational skills

Education

College degree preferred

Tools

Basic computer proficiency

Job description

Position Overview

We are seeking a detail‑oriented and organized Watch Services Support Specialist to support the end‑to‑end workflow of our watch service center. The role involves managing daily shipping and receiving, conducting quality control checks, evaluating incoming watches for repair, and assisting with data entry and customer estimates. Technical knowledge of watch movements, strong organizational skills, and a team‑focused attitude are essential.

Responsibilities

• Receiving – Confirm and open delivered packages, verify watch contents and intake details.
• Shipping – Prepare and ship completed watches back to customers, ensuring all details are accurate.
• Quality Control – Verify functionality and completeness of all watch repairs before shipment.
• Data Entry – Assist with entering watch intake data, customer estimates, and shipping invoices.
• Estimating – Evaluate incoming watches to determine necessary repairs and communicate required work.
• Additional Duties – Support special projects and cross‑functional tasks as assigned.
• Consistent, regular attendance is an essential function of this role.

Qualifications

• College degree preferred.
• Minimum 2+ years of relevant experience.
• Hands‑on knowledge of mechanical and quartz watch movements.
• Basic computer proficiency.
• Ability to use a box cutter and safely handle incoming/outgoing packages.
• Exceptional attention to detail and accuracy.
• Strong written and verbal communication skills.
• Adaptability to multiple roles, including shipping, receiving, estimating, and administrative support.
• Highly organized with the ability to multitask and prioritize in a fast‑paced environment.

Compensation

The pay range for this opportunity is $16.00 – $17.00 per hour. Final pay rate shall be determined and is based on experience and qualifications.