Watchmaker

Bella Cosa Jewelers; Illinois; On-site; USD 65,000 - 125,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Disability insurance

Tuition assistance

Job summary

A luxury jewelry company is seeking an experienced Watchmaker to join the Willowbrook team. The ideal candidate will provide expert after-sales care for a range of luxury watches, including servicing quartz and mechanical timepieces, ensuring high-quality standards as well as excellent customer service. Candidates should have several years of experience, with preferred qualifications including certifications like WOSTEP or Rolex expertise.

Qualifications

• Several years of experience as a watchmaker and/or polisher.
• Rolex watchmaking experience preferred.
• Able to handle delicate watch parts with great care and precision.

Responsibilities

• Perform quality repairs on complex quartz and mechanical watches.
• Service multiple luxury watch brands according to guidelines.
• Ensure timely completion of work and resolution of any issues.

Skills

Experience as a watchmaker

Detail oriented

Good communication skills

Education

WOSTEP, SAWTA, CW21 or similar certification

Completion of a watchmaking program/school

Job description

Overview

Bella Cosa Jewelers is growing our Willowbrook team of luxury jewelry professionals and is seeking an experienced, detail‑oriented Watchmaker to join the team. The Watchmaker will provide high‑level after‑sales care and services, dedicated to our clients, servicing a wide range of timepieces, including mechanical and quartz watches, with particular focus on ETA‑based movements and complex modular chronograph mechanisms, while maintaining quality control standards for all luxury brands, such as Rolex.

Key Responsibilities

• Perform quality repairs on all customer‑owned merchandise orders for complex quartz and mechanical watch servicing.
• Service and repair multiple luxury watch brands according to guidelines established by the brand, including Rolex.
• Perform comprehensive services on all timepieces, including movement overhauls, refinishing, dial replacement, case repair, and quality control checks.
• Identify and requisition parts for repair.
• Provide concise repair estimates, clearly indicating required and recommended services.
• Ensure timely completion of work and resolution of any issues, ensuring the highest standards of customer service are met.
• Meet deadlines and prioritize tasks to effectively handle volume of watch repairs.
• Periodically interact with clients, jewelry sales consultants, and repairs team.
• Ensure accurate record keeping and daily maintenance of the watchmaker’s work area.

Requirements

• Several years of experience as a watchmaker and/or polisher.
• WOSTEP, SAWTA, CW21 or similar certification.
• Successful completion of a watchmaking program/school preferred.
• Rolex watchmaking experience preferred.
• Detail oriented, meticulous and precise.
• Able to handle delicate watch parts with great care and precision.
• Flexible and team oriented.
• Good verbal and written communication skills.
• Able to work in a team environment and possess a positive attitude.
• Available to work an occasional Saturday as needed.

Compensation

Pay Range: $65,000 - $125,000 / year

Benefits

• Medical insurance
• Vision insurance
• 401(k)
• Disability insurance
• Tuition assistance

Location

Willowbrook, IL