Watch Sales Professionals

Zadok Jewelers; Austin (TX); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

401K Match

Discount

Others

Job summary

Zadok Jewelers is seeking a Professional Sales Associate for our Luxury Watch Department to deliver an exceptional client experience while driving sales. You will guide clients through curated timepieces with confidence and expertise, building relationships with discerning clientele.

This role requires deep product knowledge, superior service, and meticulous attention to detail. You will maintain store presentation, participate in CRM tracking, and support events and weekends to meet business

Qualifications

• Experience as a sales associate in luxury retail, preferably watches.
• Excellent customer service, storytelling, and a passion for luxury products.
• Strong communication and interpersonal skills.
• Able to communicate non-verbally and adapt to text, email and social media channels.
• Flexible hours, including weekends and holidays.
• Proficiency in CRM software and basic computer skills.
• Attention to detail and high standards of store presentation.
• Reliable and trustworthy with ability to follow security procedures.

Responsibilities

• Greet and engage customers promptly and courteously; understand needs, preferences and budget.
• Stay up-to-date with product knowledge and brand training.
• Assist with setting up and closing the store; maintain clean, organized presentation.
• Maintain accurate customer records in CRM and follow up as needed.
• Attend events outside regular hours to represent the store; work weekends/holidays as required.

Skills

Luxury retail sales

Customer service

Storytelling

Communication

Sales targets

Flexible hours

Education

Bachelor's degree preferred

Tools

CRM software

Basic computer skills

Job description

As a Professional Sales Associate in our Luxury Watch Department, you will serve as an ambassador of our brand, delivering an exceptional client experience while driving sales performance. You will cultivate meaningful relationships with our discerning clientele, guiding them through our curated collection of prestigious timepieces with confidence and expertise.

This role requires a deep commitment to superior customer service, comprehensive product knowledge, and meticulous attention to detail. You will be responsible for understanding each client’s needs, exceeding expectations, and upholding the highest standards of professionalism, presentation, and operational excellence within the store.

WHO WE ARE

Founded on prestigious Post Oak Boulevard in 1976 by sixth-generation jeweler Dror Zadok and his wife, Helene Zadok, Zadok Jewelers® has become Houston’s premier destination for fine jewelry, exceptional timepieces, and extraordinary diamonds.

The addition of their sons — Jonathan, Segev, and Gilad — all GIA-certified gemologists — established the seventh generation of Zadoks in the industry, bringing unparalleled expertise, elevated service, and a deep passion for the craft.

Zadok Jewelers is Houston’s exclusive retailer for a distinguished selection of watch and jewelry brands and an authorized retailer for renowned industry leaders such as Cartier, Pomellato, Mikimoto, Chopard, and Bulgari. Its extensive and thoughtfully curated collection includes exceptional diamonds, designer and brand-name fine jewelry, engagement and wedding rings, and more than 25 internationally celebrated timepiece brands.

In addition to its remarkable selection, Zadok offers expert custom jewelry design, jewelry and watch repair, and professional appraisals — further solidifying its reputation as Houston’s most distinctive couture jewelry, watch, and diamond destination.

RESPONSIBILITIES

Customer Engagement and Sales

• Greet and engage customers promptly and courteously.
• Ask questions to understand customers' needs, preferences, and budget.
• Present and demonstrate a variety of watch options.
• Suggest complementary or alternative items to enhance customer satisfaction.
• Answer questions and address any concerns or objections.
• Keep up to date with inventory knowledge.
• Determined, persistent, and persuasive, but not pushy.
• Even-tempered, trustworthy, and ethical.
• Close sales effectively to achieve personal and store sales targets.

Product Knowledge and Training

• Stay up-to-date with brand training, trends, and product knowledge.
• Maintain a thorough understanding of the features and benefits of all products.

Store Operations

• Support with setting up and closing down the store, ensuring it is clean, organized.
• Follow store policies and procedures regarding security, safety, and loss prevention.
• Occasionally ring up sales and handle gift wrapping for customers.

CRM and Administration

• Keep up with CRM software to track customer interactions and sales.
• Maintain accurate customer records and follow up with clients as needed.

Events and Scheduling

• Attend events outside of regular business hours, both on and off site, to represent the store and build customer relationships.
• Work weekends and holidays as required to meet business needs.

Qualifications

• Proven experience as a sales associate in a luxury retail environment, preferably in watches.
• Personable and enthusiastic with exceptional customer service skills, storytelling abilities, and a passion for luxury products.
• Strong communication and interpersonal skills.
• Able to communicate non-verbally and adaptable to newer forms of communication such as text, email and social media channels.
• Ability to work flexible hours, including weekends and holidays.
• Proficiency in CRM software and basic computer skills.
• Attention to detail and ability to maintain high standards of store presentation.
• Reliable, trustworthy, and able to follow security and loss prevention procedures.

Education

• Sales experience and or a Bachelor's degree preferred
• Health Insurance
• Vision Insurance
• 401K Match
• Discount
• Others

Zadok Jewelers is an Equal Opportunity Employer. Zadok respects diversity and will not tolerate discrimination of any kind.

Background Check and Drug Screening Required.