Customer Service Representative

Zadok Jewelers; Houston (TX); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

401K Match

Discount

Others

Job summary

Zadok Jewelers in Houston, TX is seeking full-time Luxury Customer Service associates to join our growing team. You will maintain our brand reputation by delivering exceptional service and addressing customer questions.

The role involves processing sales, intakes for repairs, handling special orders, and collaborating with store leadership and master jewelers to meet customer needs.

Qualifications

• High school diploma or equivalent required.
• Customer service experience is required.
• Experience in luxury brands is a plus.
• Strong problem-solving and communication skills.

Responsibilities

• Answer customer questions and resolve issues.
• Intake repairs and process special orders, sales, and checkout.
• Provide guidance to customers and assist their needs.
• Collaborate with store leadership and service teams.
• Maintain brand reputation through exceptional service.

Skills

Interpersonal skills

Problem-solving

Communication skills

Verbal and written communication

Experience in luxury brands

Empathy and adaptability

Willingness to learn

Education

High school diploma or equivalent

College degree preferred

Job description

Zadok Jewelers, one of the largest family-owned and operated jewelry stores in Texas, is looking for full-time Luxury Customer Service associates to join our amazing and growing team.

Job Summary

The Luxury Customer Service Associates are responsible for maintaining and enhancing our brand reputation through exceptional customer service. This role involves answering customer questions, resolving issues, intaking repairs, processing sales/check-out procedures, and collaborating with various team members.

Primary Duties

• Answer customer questions and resolve issues.
• Intake repairs and process special order, sales, and check-out procedures.
• Provide direction to customers and assist in their needs.
• Effectively collaborate with the rest of the team, Store Leadership, the Service Repair Coordinator, Bench Jewelers, and Watchmakers.

Qualifications and Skills

• Strong interpersonal and team-building skills.
• Excellent problem-solving and analytical skills.
• Effective communication with customers and colleagues.
• Excellent verbal and written communication skills.
• Experience in luxury brands or luxury settings is a plus.
• Persuasive speaking, empathy, adaptability, and positive language skills.
• Show willingness to learn, adapt, and develop new skills.

Work Hours

Hours are 10am-6pm; Day offs: Sunday and one day in the week.

Education and Experience Requirements

• High school diploma or equivalent; college degree preferred.
• Customer service experience is required.

Computer Skills

High proficiency in computer and web literacy is required.

• Health Insurance
• Vision Insurance
• 401K Match
• Discount
• Others

The luxury customer service associate treats every customer like royalty during the shopping experience. Every interaction with a customer should show the pride, artistry, and attention to detail.

Zadok Jewelers is an Equal Opportunity Employer. Zadok respects diversity and will not tolerate discrimination of any kind.

Background Check and Drug Screening Required.