Watch Officer

Zachary Piper Solutions; Quantico (VA); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

PTO

Paid Holidays

Medical

Dental

Vision

401K

Tuition Reimbursement

Sick Leave

Job summary

Zachary Piper Solutions seeks a Watch Officer to support the MCEN operations at Quantico, VA. The role involves 24/7 monitoring, incident response, and troubleshooting to ensure mission readiness across classified and unclassified networks.

You will handle Tier 1 resolutions, perform routine checks, and coordinate with the Regional Service Desk, with a requirement for an active Secret clearance and DoD 8570 IAT Level II certification.

Qualifications

• 5+ years of IT operations, network support, NOC, watch floor, or service desk experience.
• Active Secret Clearance and DoD 8570 IAT Level II (Security+ CE) certification.
• High school diploma or equivalent required.
• Experience with network monitoring, router/switch configuration, and IT ticketing systems.

Responsibilities

• Monitor MCEN-N and MCEN-S networks, including email, voice, and official message traffic.
• Provide Tier 1 First Contact Resolution and after-hours Regional Service Desk support.
• Conduct routine network checks and monitor maintenance and operational status.
• Troubleshoot, resolve, and escalate issues while managing incident tickets.
• Correlate events, communicate degradations or outages, and support operations in a shift-based environment.

Skills

Troubleshooting

Customer service

Communication

Escalation management

Education

High school diploma

Tools

Network monitoring

Router configuration

Switch configuration

IT ticketing systems

Job description

Zachary Piper Solutions is seeking a Watch Officer to support a company focused on delivering secure, reliable enterprise network operations for the United States Marine Corps. This position is on-site at Quantico, VA. The Watch Officer will provide 24/7 monitoring, incident response, troubleshooting, and operational support for the Marine Corps Enterprise Network (MCEN), ensuring continuous network availability and mission readiness. This role directly supports mission-critical military communications by maintaining visibility and responsiveness across classified and unclassified network environments.

Responsibilities for the Watch Officer include:

• Monitor Marine Corps Enterprise Network (MCEN-N) and MCEN-S networks, including email, voice, and official message traffic
• Perform Tier 1 First Contact Resolution and provide after-hours Regional Service Desk (RSD) support
• Conduct routine network checks and monitor ongoing maintenance and operational status
• Troubleshoot, resolve, and elevate technical issues while opening, updating, and closing incident tickets
• Correlate events and incidents, communicate service degradations or outages, and support continuous network operations in a shift-based environment

Required Qualifications for the Watch Officer include:

• 5+ years of experience in IT operations, network support, NOC, watch floor, or service desk environments
• Experience with network monitoring, router and switch configuration, incident management, and IT ticketing systems
• Strong troubleshooting, customer service, communication, and escalation management skills
• High school diploma or equivalent required
• Active Secret Clearance
• DoD 8570 IAT Level II Certification (Security+ CE or equivalent) required

Compensation for the Watch Officer include:

• Salary Range: $60,000 - $75,000 depending on experience
• Full Benefits Package: PTO, Paid Holidays, Medical, Dental, Vision, 401K, Tuition Reimbursement, Sick Leave as required by law

Keywords: Watch Officer, Network Operations Center, NOC, Network Monitoring, Marine Corps Enterprise Network, MCEN, Tier 1 Support, Service Desk, Regional Service Desk, Incident Response, Network Operations, Router Configuration, Switch Configuration, IT Ticketing, Troubleshooting, Secret Clearance, Security+, IAT Level II, Enterprise Network Support, Military Networks, Shift Work, Network Analyst, Operations Center, Quantico VA, DoD IT Support, Help Desk, Network Support Specialist