Watch Commander, Global Incident & Crisis Ops

Amazon; Goodyear (AZ); On-site; USD 159,000 - 215,000; Full time

Job summary

Amazon Goodyear is seeking a Senior Manager for Incident and Crisis Operations to lead the Global Security Operations Center (GSOC) and drive 24/7 incident response for Worldwide Operations. You will manage a diverse team of security professionals, ensure compliance with policies, and guide crisis management decisions with data-driven insights.

This role requires strategic leadership, risk-focused thinking, and collaboration with VP-level partners across global operations to protect life safety,

Qualifications

• 10+ years of risk management, audit, legal, compliance or related field work including engaging with external stakeholders

Responsibilities

• Oversee 24/7 global operations at GSOC, ensuring SLAs are met and incidents are managed with data-driven decisions
• Lead a multi-disciplined team of 50+ professionals including Security Operations Managers and Crisis Specialists
• Shape risk strategies and influence enterprise-wide security programs across VP-level organizations

Skills

Risk management

Team leadership

Crisis management

Stakeholder engagement

Decision making

Education

Bachelor's degree or equivalent

Master's degree or equivalent

Job description

Amazon Goodyear is seeking a Senior Manager for Incident and Crisis Operations to lead the Global Security Operations Center (GSOC) and drive 24/7 incident response for Worldwide Operations. You will manage a diverse team of security professionals, ensure compliance with policies, and guide crisis management decisions with data-driven insights.

This role requires strategic leadership, risk-focused thinking, and collaboration with VP-level partners across global operations to protect life safety,