Watch Commander, Global Incident & Crisis Operations

Amazon Inc.; Goodyear (AZ); On-site; USD 159,000 - 215,000; Full time

Benefits offered by this job

Health insurance

RSUs

401(k) matching

Paid time off

Parental leave

Job summary

Amazon.com Services LLC in Goodyear, AZ seeks a Senior Manager, Incident and Crisis Operations (Watch Commander) to lead the 24/7 Global Security Operations Center and drive crisis response, risk strategies, and high-stakes incident management across a global team.

You will mentor a 50+ member team, ensure SLA performance, and partner with VP-level leaders to protect life safety, operations, and Amazon brand while navigating diverse regulatory environments.

Qualifications

• 10+ years of risk management, audit, legal, compliance or related field work.
• 7+ years of team management with 5 or more direct reports.
• Experience in risk management, audit, legal, compliance or a related field including engaging with external stakeholders.
• Experience in team management with 5 or more direct reports.
• Experience implementing lean principles and process improvement in an operational environment.
• Experience working within a global company, with multi-country responsibilities.
• Bachelor's degree or equivalent.

Responsibilities

• Operate autonomously and use discretion when handling sensitive and critical information.
• Apply sound business principles to identify barriers and initiate resolution actions.
• Work across multiple organizations to resolve escalations with undefined problems, solutions, and risk strategies.
• Work independently with limited guidance while actively mentoring and developing the team.
• Own a complex risk intake process.
• Participate in and influence internal processes to unblock teams and increase delivery speed.
• Communicate and elevate effectively to senior leadership teams.
• Identify a path forward in complex situations.
• Identify opportunities that drive efficiencies while creating predictable controls and process paths.

Skills

Risk management

Audit

Compliance

Team management

Lean principles

Global experience

Education

Bachelor's degree or equivalent

Master's degree or equivalent

Job description

Amazon.com Services LLC in Goodyear, AZ seeks a Senior Manager, Incident and Crisis Operations (Watch Commander) to lead the 24/7 Global Security Operations Center and drive crisis response, risk strategies, and high-stakes incident management across a global team.

You will mentor a 50+ member team, ensure SLA performance, and partner with VP-level leaders to protect life safety, operations, and Amazon brand while navigating diverse regulatory environments.