Wastewater Operations Leader — 24/7 BOO Plant

Xylem; Nederland (TX); On-site; USD 110,000 - 150,000; Full time

Job summary

Xylem seeks an experienced Service Manager to lead all aspects of operations at a large industrial water and wastewater facility under a long-term BOO contract. You will be accountable for site performance, safety, team leadership, and customer satisfaction.

This role manages a 24/7 operation, driving reliability, developing people, and ensuring delivery against contractual obligations while building a high-performing team and coordinating with internal stakeholders in a matrixed organization.

Qualifications

• Minimum 7 years of wastewater treatment experience, including MBR or MBBR systems.
• Minimum 5 years of people management experience.
• Bachelor of Science degree (technical or related field).
• Experience in an industrial environment (e.g., chemical, oil & gas, manufacturing, utilities).
• Proven leadership ability in a 24/7 operations setting.
• Strong understanding of safety programs, regulatory compliance, and operational risk management.

Responsibilities

• Provide overall leadership and accountability for site operations, including process water and wastewater treatment systems.
• Lead and develop a multi-discipline team of operators, maintenance technicians, and support personnel in a 24/7 environment.
• Drive site performance against KPIs including safety, uptime, water quality, and customer satisfaction.
• Serve as the primary customer interface, maintaining strong relationships and ensuring alignment with contractual obligations.
• Ensure full compliance with all safety programs, environmental regulations, and operating procedures.
• Oversee site financial performance including budgeting, cost control, and operational efficiency.
• Lead troubleshooting and resolution of complex process and operational issues, including biological treatment systems (MBR/MBBR).
• Drive continuous improvement initiatives across operations, maintenance, and team performance.
• Establish and maintain strong operational discipline, documentation, and reporting standards.
• Coordinate with internal stakeholders to ensure successful execution within a large, matrixed organization.

Skills

Leadership

People management

Safety programs

Education

Bachelor of Science degree (technical or related field)

Engineering degree (Chemical, Mechanical, Environmental, or related)

Job description

Xylem seeks an experienced Service Manager to lead all aspects of operations at a large industrial water and wastewater facility under a long-term BOO contract. You will be accountable for site performance, safety, team leadership, and customer satisfaction.

This role manages a 24/7 operation, driving reliability, developing people, and ensuring delivery against contractual obligations while building a high-performing team and coordinating with internal stakeholders in a matrixed organization.