Waste Operations Supervisor — CDL Required

City of Winston-Salem; Winston-Salem (NC); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

401a Contribution

Bus Pass Program

Education Assistance

Employee Assistance Program

Employee Suggestion Program

Family and Medical Leave

Flexible Spending Accounts

Group Health Insurance

Group Dental Insurance

Jury Duty Leave

Life/Accidental Death Insurance

Long-Term Care Insurance

Military Leave

Paid Holidays

Promotion from Within

Retirement/Pension Plan (State of NC)

Sick Leave

Training

Vacation Leave

Wellness Program

Job summary

City of Winston-Salem seeks a skilled Operations Manager to supervise the daily Solid Waste programs and routes, handle customer service requests, and monitor performance. You will oversee several programs, coordinate crews, and ensure safe, compliant, high-quality service delivery.

The role emphasizes leadership, training, data analysis with Routeware and MS Office, and continuous improvement. A CDL is required, with strong focus on customer satisfaction and efficient operations to support the

Qualifications

• High school diploma (or equivalent) and five years of progressively responsible experience in solid waste, public works, or a closely related field, including supervisory experience.

Responsibilities

• Operations Management: Plans, coordinates, and supervises the daily operations of Solid Waste programs and related services.
• Route & Service Coordination: Coordinates cart deliveries, repairs, dead animal collections, bulk container services, and special requests.
• Technology Utilization: Uses Routeware, Microsoft Office, and other software to oversee operations, manage service requests, and maintain data.

Skills

Leadership

Communication

Conflict resolution

Problem solving

Data analysis

MS Office

Routeware

Customer service

Education

High school diploma

Tools

Routeware

Microsoft Office

Job description

City of Winston-Salem seeks a skilled Operations Manager to supervise the daily Solid Waste programs and routes, handle customer service requests, and monitor performance. You will oversee several programs, coordinate crews, and ensure safe, compliant, high-quality service delivery.

The role emphasizes leadership, training, data analysis with Routeware and MS Office, and continuous improvement. A CDL is required, with strong focus on customer satisfaction and efficient operations to support the