Operations Supervisor - Solid Waste Services

City of Raleigh; Raleigh (NC); On-site; USD 65,000 - 85,000; Full time

Job summary

City of Raleigh is seeking a motivated Supervisor for Solid Waste Services Operations to lead daily collection operations, ensure safety and regulatory compliance, and drive service excellence across the department.

You will supervise staff, oversee fleet and safety coordination, manage projects, and partner with other city teams to improve performance and customer service while advancing departmental goals.

Qualifications

• 5 to 7 years' experience in solid waste or a related field.
• High School diploma or G.E.D. equivalency.
• Valid North Carolina Class C Driver's License with a satisfactory driving record, or the ability to obtain within 60 days of hire

Responsibilities

• Supervises and manages assigned staff, including hiring, training, scheduling, performance management, employee development, and disciplinary actions
• Oversees daily solid waste collection operations, ensuring services are delivered safely, efficiently, and in compliance with applicable regulations, policies, and procedures
• Resolves escalated customer concerns, monitors operational performance, and implements process improvements to enhance service delivery and operational effectiveness
• Manages projects and programs by developing work plans, monitoring budgets and timelines, allocating resources, and providing status updates and performance metrics
• Analyzes operational data, identifies service gaps and inefficiencies, and recommends solutions to improve productivity, customer service, and business processes
• Serves as the primary liaison for fleet and safety-related matters, coordinating with fleet, safety, and other City departments to support operational goals and regulatory compliance
• Assists departmental leadership with strategic planning, policy implementation, operational decision-making, and the development of short- and long-term goals aligned with City objectives
• Develops, implements, and monitors safety programs, training initiatives, and compliance efforts related to environmental, occupational health, and workplace safety requirements
• Collaborates with internal departments and external partners to coordinate services, resolve operational issues, and support organizational initiatives
• Oversees fleet utilization, maintenance planning, and the implementation of operational technologies that improve service efficiency and effectiveness
• May oversee Core Services operations, including residential garbage and recycling collection, or Special Services operations, including yard waste, bulky waste, e-waste collection, special events, and downtown service programs

Skills

Leadership

Analytical

Customer service

Education

High School diploma or GED equivalency

Job description

City of Raleigh is seeking a motivated Supervisor for Solid Waste Services Operations to lead daily collection operations, ensure safety and regulatory compliance, and drive service excellence across the department.

You will supervise staff, oversee fleet and safety coordination, manage projects, and partner with other city teams to improve performance and customer service while advancing departmental goals.