Washington IT Support Specialist: Troubleshooting & Training

PrimeGlobal; Washington; On-site; USD 11,171 - 13,380; Full time

Job summary

PrimeGlobal is seeking an IT Support Specialist to join our Washington, USA team. You will provide technical support to clients and employees, troubleshoot hardware, software, and networking, and assist with system installations and trainings.

The ideal candidate has a minimum of 2 years in IT support, strong problem-solving abilities, and excellent communication skills. This role requires independent and team collaboration in a customer-service oriented environment.

Qualifications

• Bachelor's degree in Computer Science or related field preferred.
• Minimum of 2 years of IT support experience.
• Strong knowledge of computer hardware, software, and networking.
• Excellent problem-solving and communication skills.
• Ability to work independently and in a team.

Responsibilities

• Respond to and resolve technical issues reported by clients and employees.
• Troubleshoot hardware, software, and networking problems.
• Install, configure, and maintain computer systems and software.
• Provide training and support to users on new technologies.
• Maintain accurate records of issues and resolutions.
• Collaborate with IT team to ensure efficient operations.
• Stay up-to-date with technology trends and advancements.

Skills

IT Support

Customer Service

Networking

Education

Bachelor's degree in Computer Science or related field

Tools

Windows OS

Hardware Troubleshooting

Remote Desktop/SSH

Job description

PrimeGlobal is seeking an IT Support Specialist to join our Washington, USA team. You will provide technical support to clients and employees, troubleshoot hardware, software, and networking, and assist with system installations and trainings.

The ideal candidate has a minimum of 2 years in IT support, strong problem-solving abilities, and excellent communication skills. This role requires independent and team collaboration in a customer-service oriented environment.