Warwick Experience Ambassador Warwick Rittenhouse Square A Marriott Bonvoy Hotel Philadelphia PA

Blue Sky Hospitality Solutions; Philadelphia (Philadelphia County); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking hospitality team as a Warwick Experience Ambassador, where you will play a crucial role in delivering exceptional guest experiences at a premier hotel in Philadelphia. This position emphasizes personalized service and local engagement, allowing you to connect with guests and provide tailored recommendations that showcase the vibrant culture of the city. As an ambassador for the Warwick and Marriott brands, you will ensure that every guest feels valued and recognized, creating memorable moments that exceed expectations. If you have a passion for hospitality and a knack for building authentic connections, this role offers an exciting opportunity to thrive in a dynamic environment.

Qualifications

• Strong customer service skills with a focus on guest engagement.
• Experience in event coordination and local area knowledge.

Responsibilities

• Serve as the first point of contact for guests, enhancing their experience.
• Curate personalized local experiences and recommendations for guests.

Skills

Customer Service

Concierge Skills

Event Coordination

Local Knowledge

Communication Skills

Education

High School Diploma

Hospitality Management Degree

Job description

Job Summary: Warwick Experience Ambassador - Warwick Rittenhouse Square, A Marriott Bonvoy Hotel, Philadelphia, PA

“The Warwick Experience” at the Warwick Hotel Rittenhouse Square in Philadelphia reflects a proud partnership as a member of Marriott Bonvoy hotels, combining exceptional personalized service with the renowned benefits and luxury standards of Marriott's global hospitality network. This experience embraces the vibrant culture and sophistication of Philadelphia while upholding the prestige and consistency expected by Marriott Bonvoy guests. Dedicated roles such as the “Warwick Experience Ambassador” ensure a seamless, memorable, and rewarding stay from arrival to departure.

Key Elements of “The Warwick Experience”:

Warwick Experience Ambassador — In-Stay Engagement and Guest Connection:

1. Serves as the first point of contact, setting the tone for the guest experience.
2. Acts as a concierge, event coordinator, and Warwick and Marriott brand ambassador.
3. Provides guests with personalized recommendations tailored to their preferences and the local Rittenhouse Square area.
4. Curates local experiences, highlighting Philadelphia's culture, dining, and events, while incorporating Marriott Bonvoy's exclusive offerings.
5. Builds authentic connections with guests to ensure their expectations are exceeded and Bonvoy experiences are maximized.
6. Ensures a warm, efficient, and seamless check-in process each stay, integrating Marriott Bonvoy member recognition and benefits.

Core Values of “The Warwick Experience”:

1. Warmth and Authenticity: Guests are treated like individuals, not just room numbers, fostering a sense of belonging while recognizing Marriott Bonvoy members' loyalty.
2. Local Connection: The experience celebrates Philadelphia's heritage, cuisine, and events, giving guests an insider's view of the city enhanced by Marriott Bonvoy's expertise.
3. Consistency and Luxury: High-quality service is maintained across all touchpoints, ensuring every guest interaction reflects the upscale standards of both the Warwick Hotel and Marriott Bonvoy.
4. Empowerment and Teamwork: Staff members are empowered to anticipate needs, solve problems, and deliver extraordinary moments while exemplifying the values of Marriott Bonvoy.

Candidate Profile:

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