Warrior Complex Registration Analyst

Wounded Warrior Project; Jacksonville (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid schedule

Medical coverage

Dental coverage

Vision coverage

Competitive pay

Mission-focused culture

Job summary

Wounded Warrior Project (WWP) seeks a Warrior Complex Registration Analyst to review eligibility documentation for veterans and family members. You will identify risk factors, conduct public-records research, and prepare comprehensive summaries for management.

The role involves interviews, data entry in Salesforce, and collaboration with internal teams. Join a mission-driven, hybrid team with competitive benefits.

Qualifications

• Associate degree in criminal justice or paralegal studies, or related field.
• Three years of experience in law enforcement, criminal justice, or legal environment.
• ASIST Certification within 1 year of hire is preferred.
• Bilingual skills with Spanish and English are a plus.

Responsibilities

• Review military-related documentation to evaluate eligibility criteria.
• Identify risk factors and communicate with Warriors and families.
• Conduct background research using public records and court data.
• Prepare detailed adverse information summaries based on analysis.
• Interview Warriors, family members, teammates and others to gather facts.
• Maintain documentation in Salesforce and related software.
• Present training to teammates on complex review processes.
• Attend required trainings and departmental huddles.

Skills

Investigative skills

Criminal justice terminology

Verbal probing

Research skills

Effective communication

Interpersonal skills

Public records search

Time management

Ethics and professionalism

Education

Associate degree in criminal justice or paralegal studies

Tools

Salesforce

Microsoft Office

Job description

Great benefits. Competitive pay. We know these are some of the things people look for in a job. If you’re the kind of person who believes that honoring and empowering our nation’s veterans is more than just a cause — that it’s a calling — then we’re ready to meet you. When you join Wounded Warrior Project® (WWP), you’re committing to making a difference. We make a commitment to you, too – helping you to find that spark, ignite your passion to serve, and embark on a career with meaning and purpose.

At WWP™, we recognize our mission cannot be accomplished without our talented teammates, which is why we’re proud to offer benefits such as:

• A flexible hybrid work schedule (three days in the office, two days’ work from home)
• Full medical, dental, and vision coverage for both teammates AND family members
• Competitive pay and performance incentives
• A fun, mission-focused, and collaborative team environment

A mission that matters is just the beginning, so if you’re ready to get started, we’re ready for you.

THE WOUNDED WARRIOR PROJECT (WWP) WARRIOR COMPLEX REGISTRATION ANALYST

DUTIES & RESPONSIBILITIES

• Review military-related documentation to evaluate accuracy of eligibility criteria.
• Identify any risk factors (such as less than honorable discharge, adverse narrative reason for separation, etc.).
• Communicate with Warriors and family support members regarding eligibility documentation and to obtain additional information required to address risk factors identified (either from military documentation or due to discovery of adverse information).
• Conduct background investigative research on individuals to identify any adverse information including arrests, convictions, jail terms, and probation terms, by using search engines and searching online legal public records, federal court records, state and local court records, offender registries, and other appropriate public information sources.
• Confirm the accuracy of any adverse information.
• Prepare detailed and complete summary of adverse information based on objective analysis and evaluation of research.
• Complete interviews with Warriors and family support members to gather further details and facts regarding their military service and/or justice involvement.
• Prepare detailed and complete interview notes.
• Complete interviews with Teammates and, possibly, third parties to gather further details and facts regarding individuals’ military service and/or justice involvement and prepare detailed and complete interview notes.
• Complete final review package for presentation to management by organizing investigative materials in accordance with established procedures.
• As appropriate, make recommendations regarding status of individual.
• Communicate regularly with individuals under review and management to keep them apprised of the status of the investigation.
• Interview internal stakeholders to obtain additional information regarding individuals’ engagements with the organization.
• Meet with internal stakeholders (e.g. C3, CSRP, and Talk teammates) to update them about program initiatives and pilots.
• Manage an assigned caseload of Warriors and family support members requiring review.
• Maintain appropriate documentation in Salesforce and any other related software.
• Present training to teammates on complex registration and status review processes.
• Consult with teammates regarding Warriors or Family Support Members who are in the complex review process or who may need to go through the complex review process.
• On occasion may have requests from leadership for emergent public records searches outside of normal operating hours.
• Attend and actively participate in required training and/or meetings, including but not limited to New Teammate Orientation, WWP Cares, ASIST Suicide Prevention training, Leadership training, culture/team based training, or departmental huddles.
• Other related duties as assigned.

KNOWLEDGE, SKILLS, & ABILITIES

• Demonstrated understanding of criminal justice system terminology and legal terminology.
• Strong investigative skills.
• Demonstrated ability to utilize effective verbal probing techniques to obtain information.
• Strong research skills.
• Demonstrated ability to use the internet to obtain personal data that is public information.
• Good written and verbal communication skills.
• Demonstrated ability to communicate information effectively.
• Effective interpersonal skills.
• Demonstrated ability to interact with diverse individuals and build effective working relationships.
• Demonstrated understanding of WWP programs and services offered to wounded warriors.
• Demonstrated understanding of military culture and veteran issues.
• Demonstrated proficiency using appropriate etiquette when responding to mail, email, and phone.
• Accurate data entry and typing proficiency and skills.
• Demonstrated ability to timely and accurately maintain data in a Customer Relationship Management system such as Salesforce.
• Strong computer skills.
• Demonstrated proficiency using Microsoft Office.
• Good organizational and time management skills.
• Demonstrated ability to prioritize work effectively.
• Effectively complete assignments and meet deadlines.
• Unequivocal commitment to the highest standards of personal and business ethics and conduct.
• Mission-driven, guided by core values, and a pleasure to work with.

EXPERIENCE

• Requirements
• Three years of experience working in law enforcement, the criminal justice system, or in a legal environment as a legal assistant or a paralegal.
• Preferences
• Three years of online research experience.
• Three years’ experience working with veterans or family support members.
• Two years of experience working with Wounded Warrior Project.
• Bilingual Spanish and English verbal communications skills.

EDUCATION

• Associate degree in criminal justice or paralegal studies, or related field. Equivalent combination of experience in law enforcement, investigation, or a legal environment may be substituted for degree.

CERTIFICATIONS & LICENSURE

• Requirements Ability to obtain ASIST Certification within 1 year of hire.
• Preferences ASIST Certification.

WORK ENVIRONMENT/PHYSICAL DEMANDS

• General office environment. temperature controlled. Sitting for extended periods. Up to 5% travel.

*ca-ml #LI-HYBRID Wounded Warrior Project® is an equal opportunity employer committed to providing equal employment opportunity to all persons without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, marital status, citizenship, age, veteran or military status, disability, genetic information, or any other characteristic protected by law.

Please note: Wounded Warrior Project is not seeking assistance or accepting unsolicited resumes from search firms without a written search agreement in place. All resumes submitted by search firms to any employee at Wounded Warrior Project via email, the Internet or directly to hiring managers at Wounded Warrior Project in any form without a valid written search agreement in place will be deemed the sole property of Wounded Warrior Project, and no fee will be paid in the event the candidate is hired by Wounded Warrior Project as a result of the referral or through other means.

Wounded Warrior Project® is a veterans service organization that is transforming the way America’s wounded veterans are empowered, employed, and engaged in their communities. WWP™ works with warriors and their families to create paths toward success as they transition back into civilian life. Through direct programs and services, WWP connects warriors to a network of support and resources to address their evolving needs. The WWP team is passionate about creating impact—and since 2003, has improved the lives of over half a million warriors and their families. In fact, many WWP employees are veterans themselves and have experienced firsthand the benefits of its programs and services Wounded Warrior Project® is an equal opportunity employer committed to providing equal employment opportunity to all persons without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, marital status, citizenship, age, veteran or military status, disability, genetic information, or any other characteristic protected by law.