QA Testing Systems Analyst I

Wounded Warrior Project; Jacksonville (FL); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Flexible hybrid work schedule

Full medical/dental/vision coverage

Competitive pay

Mission-focused team environment

Job summary

Wounded Warrior Project is seeking a Quality Assurance/Testing Systems Analyst to design and execute manual test cases for the Donor Care Systems team, ensuring database integrity and a positive donor experience. You will produce procedural documentation and collaborate across teams to maintain high quality standards.

The role requires two years of process testing and technical writing experience, a Bachelor’s degree, and strong analytical and communication skills.

Qualifications

• Two years of process testing experience.
• Two years of technical writing and procedural documentation experience.
• Bachelor’s degree or equivalent experience.

Responsibilities

• Evaluate requirements and build manual test cases to support database integrity, ensure a positive and engaging user experience, and satisfy project business requirements.
• Validate requirements and test cases with WWP Warrior Support teams and maintain high standards of quality for the end user.
• Troubleshoot program and system malfunctions to restore normal functioning per SLAs.
• Monitor system performance to ensure proper operation.
• Create and maintain written documentation for testing and end-user procedures.
• Ensure proper functional testing and end-to-end testing is executed.
• Collaborate with project personnel to identify and resolve problems.
• Provide users with technical support for system related activities.

Skills

Test case design

Technical writing

Documentation

Analytical thinking

Communication

Multi-project management

Time management

Problem solving

Detail orientation

Microsoft Office

Education

Bachelor’s degree

Job description

Great benefits. Competitive pay. We know these are some of the things people look for in a job. If you’re the kind of person who believes that honoring and empowering our nation’s veterans is more than just a cause — that it’s a calling — then we’re ready to meet you. When you join Wounded Warrior Project® (WWP), you’re committing to making a difference. We make a commitment to you, too – helping you to find that spark, ignite your passion to serve, and embark on a career with meaning and purpose. At WWP™ we recognize our mission cannot be accomplished without our talented teammates, which is why we’re proud to offer benefits such as:

• A flexible hybrid work schedule (three days in the office, two days' work from home)
• Full medical, dental, and vision coverage for both teammates AND family members
• Competitive pay and performance incentives
• A fun, mission-focused, and collaborative team environment

A mission that matters is just the beginning, so if you’re ready to get started, we’re ready for you. The Wounded Warrior Project (WWP) Quality Assurance/Testing Systems Analyst builds and implements test cases for the Donor Care Systems team and produces procedural documentation for projects implemented on WWP Warrior Support platform to ensure effective and efficient fundraising and positive donor experiences.

DUTIES & RESPONSIBILITIES

• Evaluate requirements and build manual test cases to support database integrity, ensure a positive and engaging user experience, and satisfy project business requirements.
• Validate requirements and test cases with WWP Warrior Support teams and maintain high standards of quality for the end user.
• Troubleshoot program and system malfunctions to restore normal functioning in accordance with established service level agreements.
• Monitor system performance to ensure proper operation.
• Test software performance and monitor performance of quality controls.
• Improve and optimize the quality assurance processes and tools and ensure solutions remain scalable and flexible to meet organizational growth and demands.
• Create and maintain written documentation for testing and end-user procedures.
• Ensure proper functional testing and end-to-end testing is executed.
• Ensure testing data is removed from databases.
• Collaborate with project personnel to identify and resolve problems.
• Provide users with technical support for system related activities.
• Attend and actively participate in required training and/or meetings, including but not limited to New Teammate Orientation, WWP Cares, ASIST Suicide Prevention training, Leadership training, culture/team based training, or departmental huddles.
• Other duties as assigned.

KNOWLEDGE, SKILLS, & ABILITIES

• Demonstrated ability to identify information by categorization, recognize differences or similarities in system behaviors, detect changes in circumstances or events, and estimate impact to operations.
• Good verbal and written communications skills.
• Demonstrated technical writing skills and strong processes documentation ability.
• Effective organizational and time management skills.
• Demonstrated ability to troubleshoot, identify viable options, and problem-solve using excellent reasoning abilities, and demonstrating sound judgment.
• Demonstrated ability to effectively and efficiently manage multiple projects.
• High energy level.
• Self-starter; willing to take initiative..
• Detail-oriented with strong analytical abilities.
• Effective interpersonal skills.
• Team player with ability to communicate tactfully, maturely, and to demonstrate flexibility.
• Proficiency with Microsoft Office programs.
• Unequivocal commitment to the highest standards of personal and business ethics and conduct.
• Mission-driven, guided by core values, and a pleasure to work with.

EXPERIENCE

• Two years of process testing experience.
• Two years of technical writing and procedural documentation experience.

Preferences

• One year of experience working with software and hardware vendors.
• One year of experience working with software lifecycles.
• One year of experience in project management.

EDUCATION

• Bachelor’s degree.
• Equivalent combination of education, experience, training, and certification may be considered in lieu of degree.

Preferences

None.

CERTIFICATIONS & LICENSURE

Requirements None.

Preferences None.

WORK ENVIRONMENT/PHYSICAL DEMANDS

General office environment; temperature controlled Up to 10% travel *ca-ml #LI-HYBRID

Wounded Warrior Project® is an equal opportunity employer committed to providing equal employment opportunity to all persons without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, marital status, citizenship, age, veteran or military status, disability, genetic information, or any other characteristic protected by law.

Please note: Wounded Warrior Project is not seeking assistance or accepting unsolicited resumes from search firms without a written search agreement in place. All resumes submitted by search firms to any employee at Wounded Warrior Project via email, the Internet or directly to hiring managers at Wounded Warrior Project in any form without a valid written search agreement in place will be deemed the sole property of Wounded Warrior Project, and no fee will be paid in the event the candidate is hired by Wounded Warrior Project as a result of the referral or through other means.

Wounded Warrior Project® (WWP) is a veterans service organization that is transforming the way America’s wounded veterans are empowered, employed, and engaged in their communities. WWP™ works with warriors and their families to create paths toward success as they transition back into civilian life. Through direct programs and services, WWP connects warriors to a network of support and resources to address their evolving needs. The WWP team is passionate about creating impact—and since 2003, has improved the lives of over half a million warriors and their families. In fact, many WWP employees are veterans themselves and have experienced firsthand the benefits of its programs and services

Wounded Warrior Project® is an equal opportunity employer committed to providing equal employment opportunity to all persons without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, marital status, citizenship, age, veteran or military status, disability, genetic information, or any other characteristic protected by law.