Senior Constituent Affairs Specialist - West

Wounded Warrior Project, Inc; San Diego (CA); On-site; USD 99,000 - 124,000; Full time

Benefits offered by this job

Hybrid work schedule

Medical/Dental/Vision for family

Performance incentives

Mission-focused team environment

Job summary

Wounded Warrior Project in San Diego, CA is seeking a Senior Constituent Affairs Specialist to support congressional casework and liaison with state and district offices, providing outreach and education on WWP programs for post-9/11 veterans and their families. You will manage referrals, track inquiries, coordinate district events with alumni and officials, and brief Members of Congress and staff.

The role demands strong written and verbal communications, robust policy knowledge, and the

Qualifications

• Three years of experience coordinating casework and communicating with constituents.
• Three years of experience building and managing relationships with external stakeholders, such as government officials, community partners, or nonprofit organizations.
• Two years of experience in roles consistently delivering in-person presentations or public speaking in professional settings.
• Bachelor’s degree in a relevant field.
• Equivalent combination of applicable education, training, certification, and experience may be considered in lieu of degree.

Responsibilities

• Support the Grassroots Regional Director in developing and implementing a comprehensive constituent affairs strategy to engage Members of Congress and their staff.
• Provide high-level briefings to Members of Congress, their staff, and other state officials to educate them on WWP programs, services, and support capabilities for post-9/11 veteran constituents and their families, and to establish direct referral channels between congressional offices and WWP.
• Receive and manage congressional referrals and resulting casework, ensuring timely responses and consistent communication with congressional offices and appropriate staff.
• Maintain and manage data and reports on inquiries and referrals received from congressional offices seeking WWP’s assistance in addressing the needs of post-9/11 veterans and their families.
• Assist in coordinating and executing in-person district events involving WWP Alumni and their elected officials, in collaboration with the Grassroots Regional Director and team.
• Maintain and update all internal and external Constituent Affairs materials and documents, including educational presentations, marketing materials, internal briefs, and program-related documents.
• Provide timely and relevant updates to WWP senior leadership on congressional casework.
• Establish and manage relationships with congressional offices at the state and district levels, as well as with the Department of Defense, Department of Veterans Affairs, other federal agencies, and state government entities, as needed.
• Collect and analyze casework data to assist the Grassroots and Government Affairs teams in identifying and tracking trends related to post-9/11 veterans and their families.
• Support the Government Affairs and Grassroots teams in planning and executing cross-organizational advocacy initiatives, including Capitol Hill advocacy fly-ins, newsletters, webinars, and calls to action.
• Represent WWP as needed at key events, meetings, discussions, hearings, and conferences, or as directed by leadership.
• Maintain knowledge of WWP’s priorities and the broader MSO/VSO landscape.
• Attend required training and/or meetings.

Skills

Advocacy experience

Legislative knowledge

Public speaking

Communication skills

Policy analysis

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

Great benefits. Competitive pay.

We know these are some of the things people look for in a job. If you’re the kind of person who believes that honoring and empowering our nation’s veterans is more than just a cause - that it’s a calling - then we’re ready to meet you. When you join Wounded Warrior Project® (WWP), you’re committing to making a difference. We make a commitment to you, too – helping you to find that spark, ignite your passion to serve, and embark on a career with meaning and purpose. At WWP™, we recognize our mission cannot be accomplished without our talented teammates, which is why we’re proud to offer benefits such as:

• A flexible hybrid work schedule (three days in the office, two days’ work from home)
• Full medical, dental, and vision coverage for both teammates AND family members
• Competitive pay and performance incentives
• A fun, mission-focused, and collaborative team environment

A mission that matters is just the beginning, so if you’re ready to get started, we’re ready for you.

The Wounded Warrior Project (WWP) Senior Constituent Affairs Specialist assists the Grassroots Regional Director with the development and implementation of WWP’s congressional casework efforts and oversees the day-to-day management of WWP’s congressional liaison operations. A primary responsibility of this role is to liaise with congressional offices, including state and district staff, as well as other state officials, to provide outreach and education on WWP programs, services, and support capabilities for post-9/11 wounded, ill, or injured veterans and their families. Additionally, the Senior Constituent Affairs Specialist manages congressional referrals and casework to assist Members of Congress in addressing the needs of their post-9/11 wounded, ill, or injured veteran constituents by connecting them with WWP programs, partners, and federal resources.

DUTIES & RESPONSIBILITIES

• Support the Grassroots Regional Director in the development and implementation of a comprehensive constituent affairs strategy to engage Members of Congress and their staff in addressing the needs of their post-9/11 wounded, ill, or injured veteran constituents by connecting them with WWP programs, partners, and federal resources.
• Provide high-level briefings to Members of Congress, their staff, and other state officials to educate them on WWP programs, services, and specialized support capabilities for post-9/11 veteran constituents and their families, and to establish direct referral channels between congressional offices and WWP.
• Receive and manage congressional referrals and resulting casework, ensuring timely responses and consistent communication with congressional offices and appropriate staff.
• Maintain and manage data and reports on inquiries and referrals received from congressional offices seeking WWP’s assistance in addressing the needs of post-9/11 wounded, ill, or injured veteran constituents.
• Assist in the coordination and execution of in-person district events involving WWP Alumni and their elected officials, in collaboration with the Grassroots Regional Director and team.
• Maintain and update all internal and external Constituent Affairs materials and documents, including but not limited to educational presentations, marketing materials, internal briefs, and program-related documents.
• Provide timely and relevant updates to WWP senior leadership on congressional casework.
• Establish and manage relationships with congressional offices at the state and district levels, as well as with the Department of Defense, Department of Veterans Affairs, other federal agencies, and state government entities, as needed.
• Collect and analyze casework data to assist the Grassroots and Government Affairs teams in identifying and tracking trends related to post-9/11 veterans and their families.
• Support the Government Affairs and Grassroots teams in planning and executing cross-organizational advocacy initiatives, including Capitol Hill advocacy fly-ins, the WWP Project Advocacy Newsletter, webinars, and other grassroots activities such as calls to action.
• Represent WWP as needed at key events, meetings, discussions, hearings, and conferences, or as directed by the Grassroots Regional Director and VP of Community Engagement & Grassroots.
• Maintain in-depth knowledge and understanding of WWP’s legislative priorities, as well as the priorities of the military service organization (MSO) and veteran service organization (VSO) communities.
• Attend and actively participate in required training and/or meetings, including but not limited to New Teammate Orientation, WWP Cares, ASIST Suicide Prevention training, Leadership training, culture/team based training, or departmental huddles.
• Other related duties as assigned.

KNOWLEDGE, SKILLS, & ABILITIES

Highly motivated, passionate, and creative team player with a demonstrated commitment to the organization’s mission.

Demonstrated understanding of Wounded Warrior Project’s mission, values, programs, and services, and the impact of these offerings on wounded warriors and their families.

Proven ability to interact effectively with diverse individuals and build strong working relationships and networks in pursuit of common goals, e.g., developing personal and professional relationships with lawmakers and their staff.

Comprehensive knowledge and understanding of the legislative process, public policy, and advocacy issues and procedures.

Strong advocacy experience and a thorough understanding of the challenges faced by the military and veteran populations, including military families.

Highly effective written and verbal communication skills.

Exceptional presentation skills.

Confident communicator with demonstrated ability to present information effectively to large audiences, small groups, and individuals, and to facilitate discussion, serving as a strong, effective representative of WWP.

Strong organizational and time management skills, with the ability to quickly adapt to changing priorities and meet deadlines.

Demonstrated ability to establish credibility, be decisive, influence others, and drive change.

Strong strategic thinking and analytical skills with the ability to assess complex information and develop creative, high-impact solutions.

Proficiency with Microsoft Office, e.g., Word, Excel, Outlook, and PowerPoint.

High energy level. Self-starter; willing to take initiative.

Unequivocal commitment to the highest standards of personal and business ethics and conduct.

Mission-driven, guided by core values, and a pleasure to work with.

EXPERIENCE

Requirements

• Three years of experience coordinating casework and communicating with constituents.
• Three years of experience building and managing relationships with external stakeholders, such as government officials, community partners, or nonprofit organizations.
• Two years of experience in roles consistently delivering in-person presentations or public speaking in professional settings.
• One year of experience supporting or engaging in legislative, advocacy, and policy-related activities.

Preferences

• Five years of experience coordinating casework and communicating with constituents.
• Four years of military experience or experience working with veterans or military service organizations.
• Three years of experience working in a congressional office or an executive branch office.
• Three years of experience working with a non-profit organization.
• Three years of professional public speaking experience, including formal presentations and/ or briefings.

EDUCATION

Requirements

• Bachelor’s degree in a relevant field of study.
• Equivalent combination of applicable education, training, certification, and experience may be considered in lieu of degree.

Preferences

• None.

CERTIFICATIONS & LICENSURE

Requirements

• Ability to obtain ASIST Certification within 1 year of hire.

Preferences

• ASIST Certification.

WORK ENVIRONMENT/PHYSICAL DEMANDS

General office environment; temperature controlled. Up to 50% travel.

We recognize the success of our mission depends on the efforts of our passionate, hard-working teammates. To help teammates remain focused on the warriors and families we serve, WWP offers a comprehensive benefits package that includes:

• Medical/Prescription drug
• Dental
• Vision
• Life/AD&D
• Short-term Disability
• Long-term Disability
• Employee Assistance Program

WWP also offers a 401(k)-retirement plan, a competitive PTO package, Sick Leave, Family Care Leave, Paid Holidays, Birthday Holiday, Education Assistance, Teammate Wellness Program and Bereavement Leave.

For Colorado Applicants: The estimated hiring range for this position is between $90,316 - $112,896 annual base salary, subject to a candidate’s combination of experience, qualifications, and credentials. This position may also be eligible for an annual performance incentive.

For San Diego, and Washington State Applicants: The estimated hiring range for this position is between $98,918 - $123,648 annual base salary, subject to a candidate’s combination of experience, qualifications, and credentials. This position may also be eligible for an annual performance incentive.

Wounded Warrior Project® is an equal opportunity employer committed to providing equal employment opportunity to all persons without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, marital status, citizenship, age, veteran or military status, disability, genetic information, or any other characteristic protected by law.

Please note: Wounded Warrior Project is not seeking assistance or accepting unsolicited resumes from search firms without a written search agreement in place. All resumes submitted by search firms to any employee at Wounded Warrior Project via email, the Internet or directly to hiring managers at Wounded Warrior Project in any form without a valid written search agreement in place will be deemed the sole property of Wounded Warrior Project, and no fee will be paid in the event the candidate is hired by Wounded Warrior Project as a result of the referral or through other means.

Wounded Warrior Project® is an equal opportunity employer committed to providing equal employment opportunity to all persons without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, marital status, citizenship, age, veteran or military status, disability, genetic information, or any other characteristic protected by law.