Warranty Technician - Diagnostics & Quality Feedback

T/CCI Manufacturing LLC; Decatur (IL); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid Time Off

Paid Holidays

Job summary

TCCI Manufacturing in Decatur, Illinois is seeking a Warranty Technician to join our Global Quality team. You will inspect returned products, diagnose defects, and document warranty claims in line with company guidelines.

You will manage warranty parts inventory and communicate effectively with customers and internal teams to ensure timely resolutions. The role emphasizes accurate record keeping, adherence to warranty policies, and opportunities to contribute to continuous improvement of product

Qualifications

• Strong understanding of mechanical, electrical, or electronic systems.
• Excellent analytical and problem-solving abilities to diagnose and resolve product defects.
• Meticulous attention to detail to ensure accurate inspection, diagnosis, and documentation.
• Proficiency in using computer systems for data entry, record keeping, and communication.

Responsibilities

• Inspect returned products for defects and determine failure cause.
• Document all inspection, diagnosis, and repair procedures; submit warranty claims.
• Manage inventory of warranty parts and ensure timely storage conditions.
• Communicate with customers, Sales, Engineering, Production, and suppliers regarding warranty issues.
• Maintain detailed records of all warranty claims and statuses.
• Provide feedback to Engineering and Quality teams to improve product design and manufacturing.

Skills

Mechanical systems

Electrical systems

Electronic systems

Diagnostic tools

Data entry

Documentation

Education

Associate’s degree or high school diploma

Tools

Diagnostic tools

Job description

TCCI Manufacturing in Decatur, Illinois is seeking a Warranty Technician to join our Global Quality team. You will inspect returned products, diagnose defects, and document warranty claims in line with company guidelines.

You will manage warranty parts inventory and communicate effectively with customers and internal teams to ensure timely resolutions. The role emphasizes accurate record keeping, adherence to warranty policies, and opportunities to contribute to continuous improvement of product