Warranty Technician

Allbritten Heating, Air Conditioning, Plumbing, and Electrical; Fresno (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

Allbritten Heating, Air Conditioning, Plumbing, and Electrical is seeking an Install Warranty Technician to handle warranty issues for residential and light commercial systems in Fresno, CA. The role emphasizes in-home interactions, promotions awareness, and adherence to scheduled visits.

Ideal candidates bring HVAC experience, strong customer service and communication skills, and a willingness to participate in ongoing training and certifications where applicable.

Qualifications

• 3+ years of experience in residential HVAC preferred.
• 5+ years’ experience retail sales.
• Must demonstrate field level knowledge from training.
• Excellent customer service and communication skills.

Responsibilities

• Inform customers of all special promotions.
• Refine communication skills and improve customer satisfaction processes.
• Participate in training as requested.
• Keep appointments with customers as scheduled.
• Must demonstrate field level application of knowledge and skills attained from all training provided.

Skills

Troubleshooting & repair

Customer interaction

Communication skills

Interpersonal skills

Writing skills

Valid driver's license

NATE/EPA certification

Education

HVAC experience

Retail sales experience

Tools

Company tech usage

Job description

Install Warranty Technician is responsible for working with Install clients that have warranty issues arise from time to time.

Duties & Responsibilities

• Inform customers of all special promotions.
• Refine communication skills and improve customer satisfaction processes.
• Participate in training as requested.
• Keep appointments with customers as scheduled.
• Must demonstrate field level application of knowledge and skills attained from all training provided.

Competencies for success

• Assertiveness, Customer Focus, Integrity, Problem Solving, Results Driven, Self-Motivated, Communication, Teamwork, Adaptability

REQUIRED skills AND Desired skills

• Superior troubleshooting/diagnostic and repair skills for residential & light commercial equipment
• Comfortable working directly with consumers in their home
• NATE and EPA Certification is a PLUS
• Ability to use Company-furnished technology
• Valid driver’s license
• Detailed and Goal orientated with a strong desire to succeed
• Excellent customer service skills
• Strong interpersonal & communication skills
• Good writing skills

EDUCATION & EXPERIENCE

• 3+ years of experience in residential HVAC preferred
• 5+ years’ experience retail sales

Physical Demands:

• Physical Demands:
  • Must be physically able to lift, lower, push, and pull objects of up to 50 lbs. unassisted.
  • Ability to stand, walk, climb, bend, stoop, and crouch for extended periods of time.
  • Ability to handle and climb ladders and to be able to navigate roof tops and tight spaces

Work Environment:

• Work Environment:
  • Office/Field
  • While performing the duties of this job, the Warranty Technician will be exposed to:

• Varies weather conditions, dust/debris, and confining areas of a home for short period of time

WORK SCHEDULE

Monday – Friday; Starting time varies from 8:00AM – 6:30PM

EQUAL OPPORTUNITY EMPLOYMENT STATEMENT

Allbritten is an Equal Opportunity Employer (EOE) and is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, disability status, protected veteran status, or any other personal characteristic protected by Federal, State, or Local Laws.