Quality Assurance Engineer - Warranty

HL Mando America Corporation; Hogansville (GA); On-site; USD 65,000 - 90,000; Full time

Job summary

HL Mando America Corporation is seeking a Warranty Quality Engineer to manage the end-to-end warranty claim process for the Americas region, including the United States, Mexico, and Brazil.

You will review, classify and negotiate warranty claims with OEM customers, coordinate with suppliers, and drive cost reduction through data analysis and cross-functional improvement activities. This role requires strong Excel/PowerPoint skills and English communication.

Qualifications

• Bachelor’s degree in Engineering (Mechanical, Industrial, Manufacturing, or related field).
• 0–3 years of experience in quality, engineering, or manufacturing environment.
• Demonstrated ability to conduct technical data analysis and translate findings into clear management reports.
• Basic understanding of automotive warranty processes or OEM customer quality systems is a plus.

Responsibilities

• Manage end-to-end warranty claim process for the Americas.
• Review and classify warranty claims submitted by OEM customers; conduct technical review.
• Negotiate warranty cost-sharing ratios with OEM customers and distribute approved claims to suppliers.
• Analyze warranty data to identify worst performers and drive corrective actions.
• Calculate warranty reserves and provide periodic updates to finance.

Skills

Excel

PowerPoint

Analytical thinking

English communication

8D & 5Why

FMEA basics

Power BI

Korean language

Education

Bachelor’s degree in Engineering

Tools

GM Partlink

Ford GSAR

Stellantis SAWRP+

Power Query

Database systems

Job description

Overview

The Warranty Quality Engineer is responsible for managing the end‑to‑end warranty claim process within the Americas quality organization, covering operations in the United States, Mexico, and Brazil. The role receives, reviews, and technically evaluates warranty claims submitted by OEM customers, negotiates cost‑sharing with customers where applicable, and manages the classification and distribution of approved claims to suppliers and affiliated entities. The position also drives warranty cost reduction through data analysis and cross‑functional improvement activities.

Key Responsibilities

Other duties may be assigned as needed.

Customer Warranty Claim Management

• Receive and classify warranty claims submitted by OEM customers; conduct technical review to assess claim validity and accuracy.
• Initiate and prepare dispute submissions with technical justification where claims are determined to be invalid or inaccurate; register decisions in the customer’s warranty management system.
• Negotiate warranty cost‑sharing ratios with OEM customers based on technical analysis and contractual terms.
• Review buyback claims submitted by affiliated entities (subsidiaries/related companies), validate technical content and completeness, and submit to the customer on their behalf.

Approved Claim Distribution & Supplier Management

• Upon claim approval, classify warranty costs into supplier claims and inter‑company (affiliate) claims based on root cause and responsibility.
• Notify responsible suppliers and affiliated entities of approved claims; receive and process dispute submissions and register outcomes in the warranty management system.
• Coordinate with Supplier Quality and Purchasing teams to ensure timely resolution of supplier‑responsible warranty claims.

Warranty Analysis & Improvement

• Analyze warranty claim data across Americas operations (United States, Mexico, and Brazil) to identify worst performers by part, supplier, or failure mode.
• Communicate findings to relevant departments and drive corrective action requests where systemic issues are identified.
• Monitor claim status and analyze Quality System Early Warning alerts to proactively detect potential quality issues; conduct technical analysis of warning signals and coordinate timely response actions with relevant departments.
• Prepare warranty performance reports and trend analysis for management review meetings.

Warranty Reserve Management

• Calculate warranty cost provisions (reserves) based on approved claim data and applicable accrual criteria.
• Maintain and calculate accurate warranty provisions records and provide periodic updates to finance and management teams.

Qualifications

Education and Experience:

• Bachelor’s degree in Engineering (Mechanical, Industrial, Manufacturing, or related field).
• 0–3 years of experience in quality, engineering, or manufacturing environment (internship and co‑op experience welcomed).
• Demonstrated ability to conduct technical data analysis and translate findings into clear management reports.
• Basic understanding of automotive warranty processes or OEM customer quality systems is a plus.

Knowledge, Skills and Abilities

• Advanced proficiency in Microsoft Excel (pivot tables, complex formulas, data modeling) and PowerPoint (executive‑level reporting and presentation design).
• Strong analytical and problem‑solving skills with ability to interpret technical quality data and draw actionable conclusions.
• Strong written and verbal communication skills in English; able to communicate technical findings to customers, suppliers, and internal stakeholders.
• Understanding of basic problem‑solving methodologies (8D, 5Why) and quality tools (FMEA basics).
• Preferred: familiarity with OEM warranty management systems (e.g., GM Partlink, Ford GSAR, Stellantis SAWRP+).
• Preferred: experience with Power BI, Power Query, and/or database systems for large‑scale warranty data management.
• Preferred: Korean language proficiency (spoken and/or written) is a plus, given regular collaboration with the Korean headquarters.

Legal Requirements

• Must be at least 18 years of age due to federal labor law requirements.
• Must be legally authorized to work in the United States.

Supervisory Responsibility

None.

Working Conditions

• Primarily office‑based with occasional travel to customer sites, supplier locations, or affiliated company facilities.
• Standard business hours with flexibility required during customer claim deadlines or escalation events.

Physical Requirements

• Ability to work at a computer workstation for extended periods.
• Occasional travel within the Americas region (United States, Mexico, Brazil) may be required.

Remote Work

This position is not eligible for remote/hybrid work.

Compensation and Benefits

Competitive salary commensurate with experience. Benefits package includes health, dental & vision insurance, life insurance and other supplemental benefits, 401(k) plan, paid time off, and professional development opportunities.

Equal Opportunity Employer Statement

HL Mando is an equal opportunity employer and value diversity in our workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or disability status.