Warranty Analyst

Magna International; Holland (MI); On-site; USD 50,000 - 70,000; Full time

Job summary

Magna International in Holland, Michigan is looking for a dedicated team member to perform product testing and audit product compliance. You will be responsible for conducting quality assessments, handling customer returns, and maintaining warranty replacement tracking systems.

This role involves working closely with customers to ensure satisfaction and supporting Quality Engineers during product launches. We value diversity and provide a dynamic environment for our employees.

Responsibilities

• Perform product testing using a variety of methods.
• Audit products to ensure system compliance.
• Use and understand SPC applications.
• Issue and maintain corrective actions.
• Provide input on causes for quality problems.
• Assist in root cause analysis processes.
• Visually inspect customer part returns.
• Gather and summarize data for quality reports.
• Provide product launch support to Quality Engineers.
• Handle and dispose of hazardous waste material.
• Monitor performance trends and provide reports.
• Identify cause of failures for warranty parts.
• Coordinate return of failed parts from customers.
• Maintain tracking system of warranty replacement parts.

Job description

What We Offer

At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.

Job Responsibilities

• Perform product testing using a variety of methods.
• Audit products to ensure system compliance with customer requirements/specifications.
• Use and understand SPC applications.
• Issue and maintain activities relating to corrective and/or preventative action.
• Provide input on causes or reasons for quality problems and recommend process changes if necessary.
• Assist in and/or lead customer-driven root cause analysis processes (i.e. DCAR & 8D).
• Visually inspect customer part returns and determine disposition on any non-conforming product (i.e. Company or customer origin).
• Gather and summarize data for monthly quality reports.
• Perform other duties as necessary including providing product launch support to Quality Engineers.
• Properly handle and dispose of any hazardous waste material in respective area.
• Monitor performance trends, identify specific failure modes and provide reports on trends.
• Provide competitive analysis for warranty sharing agreements.
• Identify cause of failures and determine appropriateness of warranty part replacement.
• Alert task team of failure and initiate immediate shipment of replacement part.
• Work closely with customer to assure customer satisfaction.
• Coordinate return of failed part from customer, and forward part to Advanced Engineering for failure analysis.
• Maintain tracking system of warranty replacement parts.

Worker Type

Regular / Permanent

Awareness, Unity, Empowerment

At Magna, we believe that a diverse workforce is critical to our success. That’s why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email or traditional mail to comply with GDPR requirements and your local Data Privacy Law.