(Internal Only) Team Lead, Ford

WarrCloud, Inc; United States; Remoto; USD 70.000 - 100.000; Tempo pieno

Descrizione del lavoro

WarrCloud, Inc. is seeking a Team Leader to oversee a team of Warranty Administrators, guiding performance and delivering service excellence on the Platform and Chirp.

This internal role requires strong communication, problem-solving, and people-management skills to coordinate with Product Management and Development, ensuring priority accounts are implemented successfully.

Competenze

• Prior experience as a Warranty Administrator.
• Strong communication and professional writing skills.
• Passion for people and leadership.
• Desire to find solutions.
• Self-awareness and people management skills.
• Ability to utilize DMS systems and OEM-based software.

Mansioni

• Oversee a team of Warranty Administrators and provide guidance.
• Serve as an OEM subject matter expert.
• Maintain OEM training and certification if applicable.
• Engage with Product Management and Development to prioritize accounts for implementation on the Platform and Chirp.
• Lead and facilitate team meetings and participate in sales kickoff calls.
• Demonstrate a service culture prioritizing customer satisfaction and coach on service standards.
• Lead interviewing, selection, and development of talent; manage performance.

Conoscenze

Warranty Administration

People management

Team leadership

Communication skills

Analytical/problem-solving

Strumenti

DMS systems

OEM software

Platform software

Descrizione del lavoro

NOTE: THIS POSITION IS FOR INTERNAL CANDIDATES ONLY. EXTERNAL CANDIDATES WILL NOT BE CONSIDERED.

Position Purpose:As a Team Leader, you will be responsible to oversee the functionality of a workgroup by providing guidance and instruction.

What You Will Be Doing

• Serve as an OEM subject matter expert
• Lead a team of Warranty Administrators
• Maintain OEM training and/or certification if applicable
• Engage with Product Management and Development to prioritize accounts for implementation on the Platform and Chirp
• Facilitate team meetings
• Participate in Sales calls and Kickoff meetings
• Demonstrate a service culture that prioritizes customer satisfaction
• Model, train, and coach expectations to deliver the service standard
• Participate in interviewing and selecting talent
• Reviewing, developing, and evaluating talent
• Lead a culture of accountability through clear expectations and performance management (listen, observe, recognize, and coach on critical behaviors)
• Serve as second-tier support for client escalations from Warranty Administrators
• Scheduling Warranty Administrators and ensuring there is coverage/back-up
• Keep the team motivated
• Review each admin’s accounts on a weekly basis
• Verifying EOM billing
• Proactively coach employees as needed

RequirementsWhat You Need for This Position

• Prior experience as a Warranty Administrator
• A passion for people
• Strong communication skills and professional writing skills
• A desire to find solutions
• Strong sense of self awareness and people management skills
• Technology skills to utilize the the company Platform, various DMS systems, and OEM-based software

Nice to Have

• Previous management or leadership experience

Additional Information

Applicants who advance in the selection process will be asked to complete the Culture Index survey as part of our evaluation. Completion of this step is required for further consideration.