Warranty Solutions Specialist

USTBC ABB Installation Products Inc.

New Berlin (WI)

Hybride

USD 42 000 - 64 000

Plein temps

Il y a 3 jours

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Avantages offerts par ce poste

Hybrid work model

New Berlin, WI location

Résumé du poste

ABB is seeking a Warranty Claims Specialist in New Berlin, Wisconsin. You will support customers, channel partners, service providers and internal teams from initiation to closure of warranty cases, including repairs, replacements and labor authorizations, following ABB procedures.

You will coordinate documentation, fulfillment and issue resolution across ABB's Drive Products and related portfolios, communicating status clearly to customers and stakeholders while maintaining accurate case

Qualifications

High school diploma or GED required; 3+ years in customer service preferred.
Clear English communication with customers and internal teams, written and spoken.
Attention to detail; capability to juggle multiple cases with cross-functional teams.
Experience with ERP/order-management systems; Salesforce, SAP or Power BI a plus.

Responsabilités

Review, document and manage warranty cases from handoff through closure; process claims, repair and replacement requests, and labor authorizations per ABB procedures.
Keep customers, distributors and internal stakeholders informed about case status and next steps with clear, timely communication.
Create and follow up on warranty and return orders; coordinate with shipping, production, purchasing and suppliers to track fulfillment, returns and repair or failure-analysis activities.
Work with Technical Support, Engineering, Quality and other teams to resolve issues, maintain accurate case records and flag recurring issues or process-improvement opportunities.