Warranty Service Technician

Palmer-Donavin; Etna Township (OH); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

ESOP

401(k) plan

Paid time off

Medical, dental, vision

Job summary

Palmer-Donavin is seeking a Warranty and Service Technician to evaluate and perform warranty repairs on-site, ensuring proper door installation and service eligibility. You will complete detailed service documentation, inspect installations, and communicate findings to homeowners and installers.

Ideal candidates bring 2+ years in construction, carpentry, or door installation, with strong mechanical aptitude and proficiency in Outlook.

Qualifications

• Two or more years of experience in construction, carpentry, or door installation.
• High school diploma or GED required.
• Proficiency in Microsoft Outlook required.

Responsibilities

• Communicate with homeowners and installers to assess warranty eligibility and determine the appropriate scope of service.
• Inspect job sites to evaluate installation conditions and identify service or repair requirements.
• Perform repairs, adjustments, and replacements on door components using hand and power tools.
• Set doors, adjust operation, and install hardware to ensure proper fit, function, and performance.
• Complete work orders and required service documentation accurately and collect payments upon job completion when required.
• Install or remove lights and bore or cut holes in flooring or doors as needed during repair or installation activities.
• Perform final quality inspections to ensure doors operate smoothly and meet service standards.
• Maintain a professional and customer-focused approach while representing the company during service visits.

Skills

Door installation

Construction experience

Carpentry

Communication

Education

High school diploma or GED

Tools

Microsoft Outlook

Job description

The Warranty and Service Technician is responsible for evaluating and performing warranty repairs by assessing original door installations, determining service eligibility, and completing necessary repairs or adjustments. This role supports customer satisfaction by delivering professional service, accurate documentation, and high-quality workmanship during on-site service visits.Success in this role requires strong problem-solving skills, attention to detail, mechanical aptitude, and the ability to communicate effectively with homeowners, installers, and internal teams.Key Responsibilities:Communicate with homeowners and installers to assess warranty eligibility and determine the appropriate scope of service.Inspect job sites to evaluate installation conditions and identify service or repair requirements.Perform repairs, adjustments, and replacements on door components using hand and power tools.Set doors, adjust operation, and install hardware to ensure proper fit, function, and performance.Complete work orders and required service documentation accurately and collect payments upon job completion when required.Install or remove lights and bore or cut holes in flooring or doors as needed during repair or installation activities.Perform final quality inspections to ensure doors operate smoothly and meet service standards.Maintain a professional and customer-focused approach while representing the company during service visits.Qualifications:High school diploma or General Education Degree (GED) required.Two or more years of experience in construction, carpentry, or door installation.Proficiency in Microsoft Outlook required.Requirements:Satisfactory criminal history checkSatisfactory motor vehicle report (MVR)Satisfactory result on a pre-employment drug screeningBenefits:Our employee owners enjoy a wide range of benefits, including:Company performance bonusesOvertime opportunities and weekly payEmployee Stock Ownership Plan (ESOP)Up to 112 hours of PTO in the first year401(k) retirement plan with company matchingEmployee discounts on a wide range of home building materialsMedical, dental, and vision coverageLife and disability insuranceParental leaveWellness programSafety bonus for applicable positionsOngoing training and developmentAnd much more!