Assistant Service Coordinator

Motive Holding Companies LLC; Anaheim (CA); On-site; USD 25,000 - 39,000; Full time

Job summary

A leading service coordination company in California is seeking an Assistant Service Coordinator for a temporary assignment not to exceed six months. This role involves supporting technician dispatch, service coordination, and warranty administration to enhance daily operations. Candidates must possess a high school diploma and prior experience in service coordination or administrative support. Strong organizational skills and Microsoft Office proficiency are essential. This is an opportunity to contribute to efficient service delivery in a dynamic environment.

Qualifications

• Prior experience in service coordination, dispatch, administrative support, or warranty processing.
• Strong organizational skills with the ability to manage multiple priorities.
• Strong organizational skills with the ability to manage multiple priorities.
• Proficiency in Microsoft Office and service management systems.

Responsibilities

• Assist with technician dispatching and daily job scheduling to support service demand.
• Support inbound service calls, emails, and service requests.
• Assist with the preparation, submission, and tracking of service warranty claims.
• Create and update service work orders and related documentation.
• Support inbound service calls, emails, and service requests.
• Collect and verify service information.
• Provide appointment confirmations and ETAs.
• Escalate issues to leadership as appropriate.
• Assist with preparation, submission, and tracking of warranty claims.
• Maintain accurate warranty records and supporting documentation.
• Create and update service work orders and related documentation.
• Coordinate with Parts and Service teams regarding parts availability.
• Support reporting and administrative tasks related to service activity.

Skills

Organizational skills

Microsoft Office proficiency

Service management systems

Warranty processing

Microsoft Office

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Service management systems

Job description

This is a temporary assignment, not to exceed six (6) months, designed to provide additional support to the Service Department. The Assistant Service Coordinator will assist with dispatch functions, service coordination, and warranty administration to support daily operations and service delivery. Upon conclusion of the assignment, the employee will return to their regular position unless otherwise communicated in writing.

Essential Duties and Responsibilities

Assistant Dispatch & Scheduling Support

• Assist with technician dispatching and daily job scheduling to support service demand
• Monitor schedules, service boards, and technician availability; adjust assignments as directed
• Communicate job assignments, updates, and changes to technicians in real time
• Track technician status, arrivals, and job completions

Service Coordination & Customer Support

• Support inbound service calls, emails, and service requests
• Collect and verify service information including customer, equipment, and service history
• Provide appointment confirmations and ETA updates to customers
• Escalate service concerns or scheduling issues to leadership as appropriate

Warranty Administration

• Assist with the preparation, submission, and tracking of service warranty claims
• Verify warranty eligibility and required documentation
• Communicate with vendors and manufacturers regarding claim status
• Maintain accurate warranty records and supporting documentation

Administrative & Operational Support

• Create and update service work orders and related documentation
• Coordinate with Parts and Service teams regarding parts availability
• Support reporting and administrative tasks related to service activity

Qualifications

Required

• High school diploma or equivalent
• Prior experience in service coordination, dispatch, administrative support, or warranty processing
• Strong organizational skills with the ability to manage multiple priorities
• Proficiency in Microsoft Office and service management systems

Preferred

• Dispatch or scheduling experience in a service-based environment
• Familiarity with warranty administration processes

Temporary Assignment Terms

• This assignment is temporary and expected to last up to six (6) months
• This assignment does not guarantee a permanent position or change in job classification
• Compensation, schedule, and overtime eligibility will remain consistent with the employee's current status unless otherwise specified in writing
• Duties may be adjusted based on operational needs during the assignment
• The Company reserves the right to end the temporary assignment early or extend it within business needs, subject to applicable law

Success Indicators

• Improved scheduling efficiency and service coordination support
• Accurate and timely warranty claim processing
• Positive internal and customer communication
• Consistent documentation and administrative accuracy