Service Coordinator - Warranty and Customer Service - (Manufactured Housing / Construction)

Kit Homebuilders; Caldwell (ID); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

401(k) with company match

Medical, dental, and vision insurance

Life insurance, HSA, and EAP

Paid Time Off (PTO) and holidays

Employee discounts on homes and more

Job summary

KIT Custom HomeBuilders in Caldwell, Idaho is seeking a Service Coordinator – Warranty & Customer Service to join our team. This role focuses on coordinating service and warranty activities, communicating with dealers, contractors, and homeowners, and ensuring accurate processing of orders.

It is an on-site, full-time position with competitive pay and benefits. The successful candidate will manage service orders, coordinate parts, and maintain detailed records while delivering exceptional

Qualifications

• 2–3 years of experience in service coordination, warranty processing, or customer support.
• Strong communication and customer service skills.
• Excellent attention to detail and follow-through.
• Proficiency with Microsoft Word, Excel, Outlook, and data systems.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Serve as the main point of contact for dealers and customers.
• Create, track, and manage service orders through completion.
• Process warranty orders; ensure accurate shipments.
• Coordinate with contractors to schedule service work.
• Maintain records for warranty claims, audits, and invoicing.
• Generate weekly reports on open orders and progress.
• Collaborate with production, purchasing, and quality teams to resolve issues.
• Maintain organized warranty, service, and audit records.

Skills

Customer service

Communication

Attention to detail

Microsoft Office

Prioritization

Education

High school diploma or GED

Administrative coursework

Tools

MS Word

MS Excel

MS Outlook

Data systems

Job description

Service Coordinator - Warranty & Customer Service - (Manufactured Housing / Construction)

Building Quality Homes Since 1945
Service Coordinator – Warranty & Customer Service

Location: Caldwell, ID (Onsite)
Pay: $25.00–$30.00/hr. DOE(includes base salary and quarterly bonuses)
Department: Service
Reports To:Service Department Manager
Job Type: Full-Time | In-Person

Now celebrating 80years, KIT Custom HomeBuilders has been locally owned and proudly building high-quality, affordable, and customizable homes in Caldwell, Idaho. We don’t just build houses — we help families build their futures.

Our success is built on teamwork, integrity, and craftsmanship. As a Service Coordinator, you’ll play a vital role in ensuring our dealers, contractors, and homeowners receive the excellent service and support that make KIT a trusted name in manufactured housing.

The Service Coordinator serves as the main communication link between KIT, its dealers, contractors, and homeowners. This position manages service and warranty requests, coordinates parts orders, and ensures timely completion and documentation of all service work. The ideal candidate thrives in a fast-paced environment, communicates clearly, and takes pride in providing exceptional service and accuracy.

Key Responsibilities

• Serve as the main point of contact for assigned dealers and customers.

• Create, track, and manage service orders through completion.

• Process and verify parts and warranty orders; ensure accurate and timely shipments.

• Coordinate with contractors to schedule and track service work.

• Prepare and maintain records for warranty claims, SAA/HUD audits, and invoicing.

• Generate weekly reports tracking open service orders and departmental progress.

• Collaborate with production, purchasing, and quality teams to resolve service issues.

• Maintain organized electronic and paper records for warranty, service, and audits.

Qualifications

Required:

• 2–3 years of experience in service coordination, warranty processing, or customer support.

• Strong communication and customer service skills.

• Excellent attention to detail and follow-through.

• Proficiency with Microsoft Word, Excel, Outlook, and data systems.

• Ability to manage multiple priorities in a fast-paced environment.

Preferred:

• Experience working with dealers, contractors, or warranty administration.

• Familiarity with manufactured housing or construction service operations.

• High school diploma or GED required; additional technical or administrative coursework preferred.

What You’ll Get

• Pay: $25.00–$30.00/hr DOE

  • 401(k) with company match

  • Comprehensive medical, dental, and vision insurance

  • Life insurance, HSA, and Employee Assistance Program (EAP)

  • Paid Time Off (PTO) and paid holidays

• Perks:

  • Employee discounts on homes, materials, travel, and more

  • Supportive, family-oriented team culture

  • Free lunch every other Friday (Memorial Day through Labor Day)

  • Free doughnuts & apples every Monday

Hiring Timeline
We’re hiring immediately — applications are reviewed as received and interviews are scheduled promptly.
Start Date: As soon as the right candidate is identified.

KIT Custom HomeBuilders is an Equal Employment Opportunitycommitted to a diverse and inclusive workplace. Reasonable accommodations are available for qualified individuals with disabilities.