Warranty Quality & Claims Analyst

DR Power LLP; Waukesha (WI); On-site; USD 42,000 - 64,000; Full time

Job summary

DR Power LLP in Waukesha, WI is seeking a Warranty Quality Specialist to manage warranty claims, support product quality initiatives, and coordinate with service providers to ensure timely resolutions.

The role blends customer service, problem-solving, and cross-functional teamwork to improve warranty processes and customer experience. A related bachelor's degree is preferred and SAP experience is a plus.

Qualifications

• Review and process warranty claims, returns, and campaigns in compliance with company policies.
• Maintain accurate records of warranty claims and campaigns for regulatory compliance.
• Identify recurring product issues and suggest process and product improvements.

Responsibilities

• Review and process warranty claims, returned parts, and warranty campaign activities to ensure accuracy and compliance with company policies.
• Partner with Quality and Service teams to manage part returns, warranty campaigns, and claim resolutions.
• Evaluate warranty claims, verify eligibility, and ensure adherence to warranty terms and conditions.
• Communicate with customers, dealers, and service centers to gather information, provide updates, and resolve inquiries.
• Maintain accurate records of warranty claims, campaigns, and returned parts while ensuring regulatory and company compliance.
• Identify recurring product issues and recommend process and product improvements to enhance quality, reliability, and the customer experience.

Skills

Warranty experience

Excel

Attention to detail

Analytical skills

Communication skills

Collaboration

Education

High School Diploma

Bachelor's degree in Business or related field

Tools

SAP

Job description

DR Power LLP in Waukesha, WI is seeking a Warranty Quality Specialist to manage warranty claims, support product quality initiatives, and coordinate with service providers to ensure timely resolutions.

The role blends customer service, problem-solving, and cross-functional teamwork to improve warranty processes and customer experience. A related bachelor's degree is preferred and SAP experience is a plus.