Warranty / Returns Clerk

Tri State Distributors, Inc.; Royston (GA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Benefits package (Medical/Dental/Vison

401(k) Plan

Paid holidays

Paid vacation

Paid sick days

Training opportunities

Pleasant working conditions

Job summary

Tri State Distributors has an immediate opening for a dependable full-time Warranty / Returns Clerk at our Royston, AL branch. Responsibilities include assisting service companies with warranty claims, verifying coverage, locating part numbers, processing claims, and tracking until completion.

Returns duties cover RMAs, damaged claims, and dealer communications. Requirements include a high school diploma, strong customer service skills, excellent computer/data entry abilities, and a positive

Qualifications

• Customer service and professional phone etiquette skills.
• Excellent computer skills and data entry required.
• Strong work ethic and a positive attitude.

Responsibilities

• Assisting service companies in completing claims for warranty repairs.
• Verifying the coverage on their specific equipment.
• Locating part numbers to process warranty part orders.
• Processing the claims in our system as well as to the manufacturer for payment.
• Tracking claims until completed.
• Communicating with vendors, homeowners, and service contractors via phone and email.
• Assisting dealers with returning products.
• Processing RMAs into the correct warehouses.
• Processing damaged claims with the carriers.
• Tracking claims until completed.
• Communicating with dealers and carriers via phone and email.

Skills

Customer service

Phone etiquette

Data entry

Work ethic

Education

High school diploma or equivalent

Job description

Tri State Distributors has an immediate opening for a dependable full-time Warranty / Returns Clerk for our branch in Royston, AL.

Established in 1983, Tri State Distributors has expanded to cover the southeastern United States as one of the leading suppliers serving the LP gas, HVAC and Manufactured Housing industries. The company takes pride in maintaining traditional values of fair, dependable and courteous service to all their valued customers. Each branch location is a free-standing profit center within the multi-branch company.

Monday - Friday, 8:00 am - 5:00 pm

Primary responsibilities include but not limited:

Warranty:

• Assisting service companies in completing claims for warranty repairs
• Verifying the coverage on their specific equipment.
• Locating part numbers to process warranty part orders.
• Processing the claims in our system as well as to the manufacturer for payment
• Tracking claims until completed
• Communicating with vendors, homeowners, and service contractors via phone and email.

Returns:

• Assisting dealers with returning products
• Processing RMAs into the correct warehouses
• Processing damaged claims with the carriers
• Tracking claims until completed
• Communicating with dealers and carriers via phone and email

Requirements:

• High school diploma or equivalent education
• Customer service and professional phone etiquette skills
• Excellent computer skills and data entry required
• Strong work ethic and a positive attitude

Tri State Employees Enjoy:

• A Competitive Hourly Rate
• Benefits Package: Medical/Dental/Vision, 401(k) Plan
• Paid Holidays, Vacation, and Paid Sick Days
• Opportunities for Training
• Pleasant working conditions, with bonus potential and other benefits.

EOE M/F/V/D