Warranty & Quality Solutions Specialist

Clopay Corporation; Troy (OH); On-site; USD 42,000 - 62,000; Full time

Job summary

Clopay Corporation in Troy, Ohio is seeking a Warranty Coordinator to manage warranty claims and drive root-cause investigations across internal teams. This role supports dealers and end users, ensuring timely resolution and adherence to established guidelines.

The ideal candidate has an associate degree (preferred) and at least two years of manufacturing experience, with knowledge of TQM, SPC, and quality systems, plus strong analytical and communication skills.

Qualifications

• Associate degree preferred; two years manufacturing experience required.

Responsibilities

• Field escalated customer complaints and work with various departments to resolve the issues through disciplined problem-solving activities.
• Investigate thoroughly to make critical decisions regarding escalated warranty issues.
• Work closely with all departments as required to investigate and resolve issues that are causing warranty claims, including design, process, tooling, costs, and other areas of product quality.
• Communicate directly with dealers and end users to explain the outcome of the warranty decision.
• Coordinate the gathering and processing of information between the appropriate departments leading to a final corrective action.

Skills

Manufacturing experience

Quality tools knowledge

Detail oriented

Analytical skills

Communication skills

Education

Associate degree

Job description

Clopay Corporation in Troy, Ohio is seeking a Warranty Coordinator to manage warranty claims and drive root-cause investigations across internal teams. This role supports dealers and end users, ensuring timely resolution and adherence to established guidelines.

The ideal candidate has an associate degree (preferred) and at least two years of manufacturing experience, with knowledge of TQM, SPC, and quality systems, plus strong analytical and communication skills.