Warranty Coordinator

Clopay Corporation; Troy (OH); On-site; USD 42,000 - 62,000; Full time

Job summary

Clopay Corporation in Troy, Ohio is seeking a Warranty Coordinator to manage warranty claims and drive root-cause investigations across internal teams. This role supports dealers and end users, ensuring timely resolution and adherence to established guidelines.

The ideal candidate has an associate degree (preferred) and at least two years of manufacturing experience, with knowledge of TQM, SPC, and quality systems, plus strong analytical and communication skills.

Qualifications

• Associate degree preferred; two years manufacturing experience required.

Responsibilities

• Field escalated customer complaints and work with various departments to resolve the issues through disciplined problem-solving activities.
• Investigate thoroughly to make critical decisions regarding escalated warranty issues.
• Work closely with all departments as required to investigate and resolve issues that are causing warranty claims, including design, process, tooling, costs, and other areas of product quality.
• Communicate directly with dealers and end users to explain the outcome of the warranty decision.
• Coordinate the gathering and processing of information between the appropriate departments leading to a final corrective action.

Skills

Manufacturing experience

Quality tools knowledge

Detail oriented

Analytical skills

Communication skills

Education

Associate degree

Job description

Open the Door to Your Future with Clopay Corporation & CornellCookson

At Clopay Corporation, we are more than just North America’s largest residential and commercial garage door manufacturer—we are a powerhouse of innovation, safety, and design. Through our premier brands, we lead the industry in providing groundbreaking high-performance closure solutions for both the places people call home and the spaces where the world does business.

Headquartered in Mason, Ohio, and operating state-of-the-art manufacturing facilities in Troy, Ohio, Mountaintop, Pennsylvania, and Goodyear, Arizona, we are a proud American-owned company and a wholly-owned subsidiary of Griffon Corporation. Our reach extends across 55+ distribution centers and thousands of retail locations in the U.S. and Canada, ensuring that we deliver the right door for every opening – from homes to businesses and beyond.

By joining our team, you become part of a legacy that blends the residential elegance of Clopay, known as "America’s Favorite Garage Doors," with the industrial strength and 180-year heritage of our rolling brands, Cornell and Cookson. Together, we secure everything from family garages to the world's most iconic stadiums and skyscrapers.

We have an excellent opportunity for a Warranty Coordinator, in our Troy, Ohio location.

Responsibilities/Principal Duties

• Field escalated customer complaints and work with various departments to resolve the issues through disciplined problem-solving activities.
• Investigate thoroughly to make critical decisions regarding escalated warranty issues.
• Work closely with all departments as required to investigate and resolve issues that are causing warranty claims, including design, process, tooling, costs, and other areas of product quality.
• Communicate directly with dealers and end users to explain the outcome of the warranty decision.
• Coordinate the gathering and processing of information between the appropriate departments leading to a final corrective action. Identify, analyze, and interpret trends or patterns in complex data sets.
• Field customer complaints and work with various departments to resolve the issues through disciplined problem-solving activities.
• Assist in resolving quality issues and support the warranty process.
• Responsible for the warranty/returns system and ensures that the process is carried out according to the guidelines set by upper management.
• Initiate and complete specific projects as requested and/or approved. Perform basic statistical analyses for projects/reports.
• Other duties as assigned.

Education: Associate degree preferred.

Experience: Minimum of two years' experience in a manufacturing environment. Preferred minimum two years with direct Quality responsibility. Working knowledge of TQM, SPC, Quality Systems, and other quality techniques. Detail oriented. Above average math skills. Ability to present complex information in an understandable and compelling manner.

Why Choose a Career with Us?

We don't just manufacture doors; we engineer the "front door" of the American dream and the security of global commerce. At Clopay, we believe our strength lies in our people. From our design engineers to our manufacturing associates and delivery drivers, every member of the team plays a vital role in our success.

Our Team Members Thrive Because We Prioritize

• Unrivaled Scale: Work for a market leader with a massive manufacturing footprint and a reputation for excellence that spans nearly two centuries.
• A Culture of "What’s Next": We invest heavily in automation, sustainable materials, and smart-home integration to stay ahead of the curve.
• Commitment to People: As a Griffon Corporation company, we provide the stability of a large organization with the tight-knit, collaborative feel of a specialized craft team.
• A Legacy of Expertise: Join our "Pioneer Club"— a group of over 440 employees who have been with us for 20 years or more. We offer the stability of a market leader and a place where you can truly grow a lifelong career.
• Commitment to Innovation: We aren’t just keeping up with industry trends; we’re setting them. Whether it’s our exclusive WINDCODE® technology or our award‑winning designs, we provide the tools for you to do your best work.
• Community Focused: Our success is linked to the well-being of our neighbors and communities. Through our partnership with Habitat for Humanity, Clopay employees help provide homes and security to families in the communities where we live and work.