Warranty Quality Improvement Supervisor (GR 31)

Kenworth Truck Co.

Renton (WA)

On-site

USD 110,000 - 140,000

Full time

3 days ago

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Benefits offered by this job

401k with company match

Pension plan

Paid time off

Tuition reimbursement

Job summary

Kenworth Truck Company seeks a proactive Warranty Quality & Improvement Supervisor to elevate warranty processes, ensure ISO 9001 compliance, and drive continuous improvement. The role leverages data analytics, Six Sigma, and AI to optimize operations and elevate customer experience.

The ideal candidate has 7+ years in warranty/quality, a Bachelor's in a related field, and Six Sigma Green Belt; automotive OEM experience is preferred. Travel up to 10% may be required.

Qualifications

Bachelor's degree in a relevant field is required; master's preferred.
7+ years of related experience in warranty or quality roles.
Six Sigma green belt certification preferred.
Automotive/heavy-duty OEM warranty experience is a plus.

Responsibilities

Identify and implement process improvements within the warranty department.
Lead audit activities and ensure ISO 9001 quality standards compliance.
Oversee warranty policy changes and communication to dealers.
Leverage AI tools to optimize warranty operations and claims analysis.
Benchmark industry practices and strengthen cost controls to deter fraud.

Skills

Continuous improvement

Data analytics

Problem solving

Interpersonal skills

Education

Bachelor’s degree in Business Administration, Engineering, Manufacturing or related field

Master’s degree preferred

Tools

Excel

Job description

Company Information

Kenworth Truck Company

Kenworth Truck Company is the manufacturer of The World’s Best® heavy and medium duty trucks. Kenworth is an industry leader in providing fuel-saving technology solutions that help increase fuel efficiency and reduce emissions. The company’s dedication to the green fleet includes aerodynamic trucks, compressed and liquefied natural gas trucks, and medium duty diesel-electric hybrids. Kenworth is the first truck manufacturer to receive the Environmental Protection Agency’s Clean Air Excellence award in recognition of its environmentally friendly products.

Position Overview

Kenworth Warranty is seeking a proactive and results-driven Warranty Quality & Improvement Supervisor to lead initiatives that enhance warranty processes, ensure compliance with quality standards, and drive continuous improvement within the warranty department. The ideal candidate will leverage data analytics, Six Sigma methodologies, and innovative technologies such as Artificial Intelligence to optimize warranty operations and deliver an exceptional customer experience.

Job Functions / Responsibilities

Identify, recommend, and implement process improvement and waste reduction strategies within the warranty department, utilizing Business Intelligence tools and Six Sigma methodologies.
Ensure department compliance with ISO 9001 quality standards and lead audit and/or recertification activities.
Lead warranty audit activities, ensuring dealership adherence to Kenworth policies and procedures.
Manage accessibility, consolidation, and revision control of warranty policies to uphold quality assurance.
Oversee communication of policy changes for Kenworth dealerships.
Lead the Kenworth warranty effort to leverage Artificial Intelligence as a tool to assist Warranty Claims Analysts.
Benchmark competitors and stay up to date on current industry practices to ensure Kenworth delivers The World’s Best warranty experience.
Strengthen warranty cost control measures to detect and prevent fraud and abuse.
Provide world’s best support to our Dealers and Fleet Customers on a regular basis.
Manage a small team to drive and champion quality improvement initiatives across the department
Interface with ITD, Peterbilt, PACCAR Parts, and Corporate Purchasing to support department goals.
Travel as needed to Dealer/Fleet/Production locations as needed (≤10% travel required).

Skills/Competencies

Continuous improvement mindset with a proven record of success implementing solutions to complex issues.
Ability to maintain positive, productive relationships despite conflicting agendas.
Proficiency with Microsoft Office, specifically strong Excel skills.
Excellent problem-solving skills with a focus on both quality and efficiency.
Strong interpersonal skills and the ability to exercise independent judgement are required.

Qualifications

Bachelor’s degree in Business Administration, Engineering, Manufacturing or related field required. Master’s Degree preferred.
7+ years of related experience required.
Experience in automotive or heavy-duty vehicle OEM warranty strongly preferred.
Six Sigma green belt certification preferred.

Why work for PACCAR/Kenworth?

Global Fortune 500Company with a wide array of growth and development opportunities
Work alongside experienced goal-oriented colleagues recognized as experts in their fields
Support and/or design the commercial vehicles of the future with a focus on emerging technologies such as electric and autonomous trucks

As a U.S. PACCAR employee, you have a full range of benefit options including:

401k with up to a 5% company match
Fully funded pension plan that provides monthly benefits after retirement
Comprehensive paid time off – minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time
Tuition reimbursement for continued education
Medical, dental, and vision plans for you and your family
Flexible spending accounts (FSA) and health savings account (HSA)
Paid short-and long-term disability programs
Life and accidental death and dismemberment insurance
EAP services include wellness plans, estate planning, financial counseling and more

PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability and E-Verify Employer.

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