Warranty & Quality Improvement Analyst

tmhcareers; Indiana (PA); On-site; USD 65,000 - 84,000; Full time

Benefits offered by this job

Competitive Salary

Performance Bonus

PTO & Holidays

Medical & Dental Vision

401(k) match

Life Insurance & Disability

Tuition Assistance

Employee EAP

Kaizen culture

Job summary

Toyota Material Handling North America is seeking a Warranty Analyst based in Columbus, Indiana. The role adjudicates warranty claims and provides technical support to the Toyota and Raymond dealer networks while driving quality improvements with OEM and Operations teams.

Responsibilities include analyzing warranty data, preparing reports, and coordinating parts, labor, and repair procedures. A Bachelor's degree and experience in warranty or service operations are preferred, with strong

Qualifications

• Bachelor's degree recommended.
• Experience in warranty, dealer support, quality, service operations, or a related field preferred.
• Strong customer service and dealer communication experience.
• Proficiency with Microsoft Office; SAP, Power BI, and database experience are a plus.

Responsibilities

• Adjudicate warranty claims and resolve dealer warranty issues.
• Communicate warranty policies, procedures, and documentation requirements.
• Prepare technical bulletins, dealer notifications, repair instructions, and supporting documentation.
• Coordinate parts, labor, flat rates, repair procedures, claim setup, and system requirements.
• Work with Operations and Quality teams on field product concerns and corrective actions.
• Analyze warranty data to identify trends, quality concerns, and dealer performance gaps.
• Prepare reports and presentations for management and cross-functional teams.
• Provide warranty, and process training to dealers and internal teams.
• Work in a constant state of alertness and in a safe manner.

Skills

Analytical skills

Customer service

Communication

Organization

Cross-functional coordination

Data analysis

Education

Bachelor's degree

Tools

SAP

Power BI

Job description

Toyota Material Handling North America is seeking a Warranty Analyst based in Columbus, Indiana. The role adjudicates warranty claims and provides technical support to the Toyota and Raymond dealer networks while driving quality improvements with OEM and Operations teams.

Responsibilities include analyzing warranty data, preparing reports, and coordinating parts, labor, and repair procedures. A Bachelor's degree and experience in warranty or service operations are preferred, with strong