OEM Warranty Claims Analyst

Yanmar Compact Equipment North America, Inc.; Acworth (GA); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan with company match

Job summary

Yanmar Compact Equipment North America, Inc. in Acworth, GA is seeking a Warranty Analyst to process and resolve claims, ensure documentation accuracy, and support the dealer network with clear warranty guidance.

The role collaborates across internal teams and factory partners to drive timely resolutions and continual process improvements, aiming for high dealer and customer satisfaction.

Qualifications

• 2–5 years of experience in an OEM warranty environment.
• Technical background in construction equipment, diesel engines, or related mechanical systems.
• Strong attention to detail and organizational skills.
• Proficiency in warranty management software and customer service systems.
• Knowledge of Yanmar product lines and service procedures or demonstrated ability to develop this knowledge quickly.
• Ability to communicate clearly with both technical and non-technical audiences, including dealers and internal stakeholders.
• Proficiency in the Microsoft Office Suite (Excel, Word, Outlook, etc.).

Responsibilities

• Process and resolve warranty claims accurately and in accordance with Yanmar policies and timelines.
• Ensure all warranty documentation is complete, compliant, and properly maintained.
• Maintain warranty records and ensure accurate, up-to-date reporting across all relevant systems.
• Provide guidance to dealers on warranty policies, procedures, and claim submission requirements.
• Follow up on outstanding warranty claims to ensure timely resolution and dealer and customer satisfaction.
• Collaborate with Warranty Administrators, Warranty Analysts, and factory partners to support claim adjudication and recovery.
• Identify trends in warranty data to support root cause analysis and product improvement efforts.
• Assist in the development and maintenance of warranty process documentation and training materials for the dealer network.
• Data mining in Yanmar’s Telematics Platform where it relates to warrantability of failures.

Skills

Warranty management

Attention to detail

Communication

Microsoft Office

Tools

Warranty management software

Microsoft Office Suite

Job description

Yanmar Compact Equipment North America, Inc. in Acworth, GA is seeking a Warranty Analyst to process and resolve claims, ensure documentation accuracy, and support the dealer network with clear warranty guidance.

The role collaborates across internal teams and factory partners to drive timely resolutions and continual process improvements, aiming for high dealer and customer satisfaction.