Robotics Warranty Operations Lead

BlackBerry Inc.; Auburn Hills (MI); Hybrid; USD 65,000 - 95,000; Full time

Job summary

ABB Robotics in Auburn Hills, MI, seeks a Warranty Operations Supervisor to lead claims processing and the warranty team. You will coordinate with customers, service, engineering and sales to resolve issues, minimize costs, and improve service levels.

Hybrid, onsite role supporting Connect Care operations. The ideal candidate has a strong background in warranty or service operations, analytical skills, and experience with SAP and Excel.

Qualifications

• Minimum high school diploma and 4+ years of experience in warranty, customer service, service operations, spare parts, or related field.
• Bachelor’s degree in Business Administration, Supply Chain, or related field preferred, with 2 years of related experience.

Responsibilities

• Supervise and coordinate daily warranty operations, ensuring timely and accurate processing of warranty claims.
• Lead and support the warranty team, establishing priorities, monitoring workload, and developing team capabilities.
• Review and approve warranty claims in accordance with company policies and warranty guidelines.
• Coordinate with customers, field service, technical support, sales, and operations to resolve warranty-related issues and escalations.
• Analyze warranty costs, claim trends, and failure patterns to identify improvement opportunities.
• Monitor key warranty KPIs, including claim volume, processing time, backlog, warranty cost, and recovery performance.
• Ensure proper documentation and compliance with warranty procedures, internal controls, and audit requirements.
• Support root cause analysis and corrective actions in collaboration with Quality, Engineering, Service, and other functions.
• Drive continuous improvement initiatives to increase efficiency, reduce warranty costs, and improve customer experience.
• Prepare warranty reports and management updates, highlighting performance, risks, trends, and actions.
• Support warranty recovery activities with suppliers and internal manufacturing units.

Skills

Analytical skills

Communication

Leadership

Problem solving

Cross-functional collaboration

Education

High school diploma

Bachelor’s degree in Business Administration or Supply Chain

Tools

SAP

Excel

Job description

ABB Robotics in Auburn Hills, MI, seeks a Warranty Operations Supervisor to lead claims processing and the warranty team. You will coordinate with customers, service, engineering and sales to resolve issues, minimize costs, and improve service levels.

Hybrid, onsite role supporting Connect Care operations. The ideal candidate has a strong background in warranty or service operations, analytical skills, and experience with SAP and Excel.