Warranty & Product Support Specialist

Radio Engineering Industries, Inc.; Omaha (NE); On-site; USD 36,000 - 42,000; Full time

Job summary

Radio Engineering Industries, Inc. is hiring a Product Services Representative I in Omaha, NE. You will assist customers with product repairs, exchanges, and warranty questions while delivering responsive service and a positive experience.

Key duties include handling repairs, exchanges, and warranty requests, communicating service status, and supporting order processing and inventory documentation in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• 1-3 years of experience in customer service or customer support role needed.
• Experience with product support, shipping, inventory management, or related field preferred.
• Proficiency with customer service software and Microsoft Office Suite required.

Responsibilities

• Provide professional and responsive customer support through phone, email, and other channels.
• Process product repair, exchange, and warranty requests per established procedures, keeping customers informed of status and expectations.
• Receive, inspect, package, and ship products per established handling and shipping procedures.
• Maintain accurate customer records, service documentation, and related information.

Skills

Customer service

Communication

Time management

Problem solving

Education

High school diploma or GED

Tools

MS Office

Job description

Radio Engineering Industries, Inc. is hiring a Product Services Representative I in Omaha, NE. You will assist customers with product repairs, exchanges, and warranty questions while delivering responsive service and a positive experience.

Key duties include handling repairs, exchanges, and warranty requests, communicating service status, and supporting order processing and inventory documentation in a fast-paced environment.