Warranty Processing Manager

Homans Associates II LLC; Wilmington (MA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

401k plan

Paid time off

Health Savings Account

Employee assistance program

Company-paid life insurance

Wellness programs

Stock purchase plan

Job summary

Homans Associates II LLC is seeking a Warranty Processing Manager to lead end-to-end warranty processing for HVAC equipment. This on-site role in Wilmington, MA, reports to the Warranty Department and involves overseeing claim intake, validation, submission, and resolution while driving KPI improvements.

The candidate should have 3+ years in warranty administration for HVAC distribution, strong documentation, ERP experience, and excellent communication.

Qualifications

• 3+ years in warranty administration or returns/RMA in HVAC distribution.
• Experience with warranty documentation and HVAC parts basics.
• Experience using ERP/returns systems with high data-entry accuracy.
• Excellent written and verbal communication.
• Ability to manage high-volume workflows and meet deadlines.

Responsibilities

• Manage warranty claim intake, validation, submission, tracking, and resolution.
• Confirm claim eligibility and required documentation.
• Serve as escalation point with manufacturers for requests and disputes.
• Lead and coach the warranty team; maintain SOPs and training.
• Track KPIs and improve cycle time, aging, denials causes.
• Occasional travel to other branches.

Skills

Warranty administration

ERP systems

Data entry accuracy

Communication skills

Deadline driven

Tools

Warranty software

Returns systems

Job description

Hiring for the following location(s):

613 Main Street, Wilmington , Massachusetts 01887 , United States

Job Description

Warranty Processing Manager

Location: Wilmington Branch | Schedule: Monday-Friday | Compensation: $70k–$90k annually

Position Overview

Homans Associates is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. We proudly distribute the Mitsubishi and Bryant brands of HVAC equipment, as well as a full line of HVAC residential and commercial parts, supplies and accessories. We have locations throughout New England, New York, and New Jersey.

The Warranty Processing Manager oversees the end-to-end warranty process for HVAC equipment and components. This role ensures warranty claims are submitted accurately and on time, documentation meets manufacturer requirements, returns/RMAs are handled correctly, and warranty resolutions (credits or replacements) occur with minimal delays. You will lead the warranty processing team and drive improvements to reduce denials and claim aging.

Responsibilities of the Warranty Processing Manager:

• Manage warranty claim intake, validation, submission, tracking, and resolution (approval/denial).
• Confirm claim eligibility and required documentation (invoices, model/serials, failure details, photos/reports).
• Serve as escalation point with manufacturers for additional requests and claim disputes.
• Lead and coach the warranty team; maintain SOPs, training standards, and quality checks.
• Track and improve KPIs including cycle time, claim aging, first-pass acceptance, and denial causes.
• Provide timely updates to internal stakeholders and support warranty credit/reconciliation accuracy.
• Occasional travel to other branch locations.
• Other duties as assigned.

Requirements

Required Qualifications of the Warranty Processing Manager:

• 3+ years of warranty administration and/or returns/RMA experience in HVAC or related equipment distribution.
• Strong understanding of warranty documentation and HVAC equipment/parts basics.
• Experience using ERP and/or warranty/returns systems; high data entry accuracy.
• Excellent communication skills (written and verbal) for manufacturer and internal coordination.
• Proven ability to manage high-volume workflows, prioritize effectively, and meet deadlines.

Qualifications of the Warranty Processing Manager:

• Prior supervisory or team-lead experience.
• Experience across multiple HVAC manufacturer warranty programs.
• Familiarity with denial/rework reduction strategies and warranty trend analysis.

There’s No Place like Homans:

• Competitive pay
• 401k plan
• Paid time off
• Health Savings Account
• Employee assistance program
• Company-paid life insurance
• Wellness programs
• Stock purchase plan

Status

Full-Time

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please click here .