Branch Manager

Homans Associates II LLC; Manchester (NH); On-site; USD 54,000 - 90,000; Full time

Job summary

Homans Associates II LLC in Manchester, NH is seeking a Branch Manager to lead our sales center. This role owns daily operations, drives sales growth, and ensures top-tier customer service in a fast-paced retail environment.

You will recruit and mentor staff, manage inventory, and partner with local sales to increase traffic while upholding SOX controls and EH&S standards.

The ideal candidate has 3–5 years HVAC experience, strong computer skills, and proven leadership.

Qualifications

• High School diploma required; college degree preferred.
• 3–5 years HVAC industry knowledge/experience.
• Strong computer skills with Microsoft applications.
• Sales leadership and coaching abilities.
• Customer service excellence and teamwork.
• Forklift certification preferred.
• EH&S rules compliance.

Responsibilities

• Manage daily store operations and meet sales and profitability goals.
• Ensure industry-leading customer service.
• Collaborate with local sales teams to drive store traffic and feedback.
• Recruit, hire, train, and mentor staff.
• Maintain inventory accuracy and protect assets.
• Ensure SOX controls compliance.
• Engage in cost control, strategy, development, and asset management.

Skills

Leadership

Customer service

Sales driven

Interpersonal skills

Education

High School Diploma

College degree preferred

Tools

Microsoft Office

Job description

Manchester, New Hampshire, United States

Hiring for the following location(s):

100 William Loeb Drive, Manchester, New Hampshire 03109, United States

About Us

Homans Associates is the premier distributor of HVAC Equipment, Supplies and Mechanical Insulation products in the Northeast. We've been serving the contractor community since 1952 with locations across all of New England plus New York and New Jersey. At Homans, we take our customers' success seriously. We utilize both Technology and People to create solutions for the challenges our customers face. We have developed, partnered and invested in tools that propel their business forward. We also employ the foremost experts in the HVAC and Mechanical Insulation industries. We refer to our employees as Associates, and our Associates are empowered to improve our customer's experience and ensure our customers success. From the cab of the truck, to behind the counter, on the website and on the phone, all the way to the President's office, our people put the customer at the center of every interaction and decision.

We joined the Watsco family in 1999. Watsco is the largest distributor of air conditioning, heating and refrigeration equipment and related parts and supplies in the HVAC/R industry, currently operating over 571 locations in 37 states in the United States, Canada, Mexico, and Puerto Rico. Plus market coverage on an export basis to parts of Latin America and the Caribbean.

Homans Associates is an Equal Opportunity Employer. Homans offers a competitive total pay and benefits package inclusive of health, dental, vision, life insurance and 401(k).

Job Description

Location: Manchester, NH | Schedule: Monday-Friday | Compensation: $90k annually

Homans Associates is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. We proudly distribute the Mitsubishi and Bryant brands of HVAC equipment, as well as a full line of HVAC residential and commercial parts, supplies and accessories. We have locations throughout New England, New York, and New Jersey.

We currently have an exciting career opportunity for a Branch Manager in Manchester, NH. There is no relocation assistance for this position. The Branch Manager is a sales leader responsible for the day-to-day operations conducted at our Sales Center location. This individual presents a demonstrated ability to thrive and lead in a team-oriented and customer-focused environment. Strong computer skills are essential, as well as effective communication and interpersonal ability. The Branch Manager is ultimately responsible for growing sales and profitability in his/her branch.

Job Responsibilities

• Manage daily store operations and achieve established sales and profitability goals as prescribed by Regional Leadership.
• Implement and maintain the highest level of customer service in the industry.
• Work directly with local sales teams to develop strategies for increased traffic in the store, as well as conduits for useful feedback from dealers regarding customer service efforts.
• Recruit, hire, train, enrich, and discipline all direct reports within the framework of company policy. Manage and mentor Counter Sales Associates.
• Maintain inventory accuracy and ensure all company assets are protected from theft or damage
• Effective communication and interpersonal ability, integrity and a well-developed sense of personal accountability are a must.
• Assign employees to other duties as required including organizing shelves and displays of merchandise, cleaning areas to enhance sales/access to products.
• Full compliance with all SOX key controls
• Additional responsibilities include: Cost Control, Business Strategy, New Business Development, Staff Development, Asset Management, Marketing Strategy and HVAC Technical Support.

Education

• High School diploma required. College degree preferred.

Qualifications

• Ability to work well in a fast-paced retail store environment
• At least 3-5 years HVAC industry knowledge/experience
• Strong computer skills are essential, computer proficiency with Microsoft applications
• Heightened focus on providing excellent customer service
• Proven leadership and coaching abilities
• Must be sales driven with the ability to lead and motivate sales and operational staff
• Prior Forklift certification preferred.
• Strong commitment to EH&S rules and procedures.

Status

Full-Time