Warranty & Parts Support Specialist

Laundrylux; Inwood (NY); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Health benefits package including med,

Life Insurance

401(k) with company matching

Paid Time Off

Paid Holidays

Profit Sharing

Employee Referral Program

Mentorship Program

Company Sponsored Training

Tuition Reimbursement

Job summary

LaundryLux in the United States is seeking a Warranty Coordinator to join our customer support team. You will process warranty cases, coordinate orders, and provide technical documentation to customers.

This role requires data entry in Epicor ERP, strong Excel/Office skills, and excellent communication. You’ll collaborate with internal sales, service, and care teams to resolve issues in a timely, accurate manner.

Qualifications

• Data entry experience in an ERP system.
• Experience with MS Excel, MS Teams, and MS Word.
• Exceptional verbal and written communication skills.
• Organized, detail-oriented with the ability to multi-task and meet deadlines.
• Analytical problem-solving skills.
• Team player and adaptable.

Responsibilities

• Process warranty cases and sales orders from internal Sales team, technical care, and Service teams.
• Provide support via phone, email or other methods addressing warranty processing including providing/interpreting part numbers and timely processing of warranty orders and claims.
• Provide technical documentation and other machine information to customers.
• Confirm part numbers using exploded assemblies and parts catalogs, ensuring correct part for issue resolution.
• Assist customers with troubleshooting procedures and information collection.
• Process cases to create Return Material Authorizations (RMA) as needed.
• Complete RMA request form with all parts information, weights, and package dimensions for Electrolux Professional return label.
• Data entry duties related to case creation, warranty parts, warranty equipment orders and RMA orders within Epicor ERP System.
• Write reports regarding part failures for submission to Electrolux Professional and maintain the parts spreadsheet.
• Attend weekly Quality Control meetings with Electrolux Professionals, engineering, and Tech Care teams.
• Generate commercial invoices for warranty parts shipping outside the US.
• View Sales Fulfillment Workbench and update ship dates of back ordered parts weekly.
• Assist in development and upkeep of the Service Provider Map tracking 3rd party service providers.
• Create new customer accounts as needed.
• Dispatch and follow up on service requests for Semi-Pro Equipment within labor warranty.
• Register new equipment into Epicor system.
• Perform other duties/projects as assigned.

Skills

Data entry

MS Excel

MS Teams

MS Word

Communication skills

Time management

Detail oriented

Analytical thinking

Education

High School Diploma

Bachelor's degree preferred

Tools

Epicor ERP

Job description

LaundryLux in the United States is seeking a Warranty Coordinator to join our customer support team. You will process warranty cases, coordinate orders, and provide technical documentation to customers.

This role requires data entry in Epicor ERP, strong Excel/Office skills, and excellent communication. You’ll collaborate with internal sales, service, and care teams to resolve issues in a timely, accurate manner.