Warranty Operations Coordinator

Italian-Terrazzo-and-T; Pooler (GA); On-site; USD 54,443,000 - 60,174,000; Full time

Job summary

Italian Terrazzo & Tile Co. of Brevard, LLC is seeking a Warranty Coordinator in Pooler, GA.

The role coordinates all material, labor, and documentation for homeowner service appointments, ensuring timely material arrival and proper scheduling of installers and service technicians. The position requires proficiency in Microsoft Office, Excel, and ERP systems; strong analytical and communication skills; and the ability to multi-task in a fast-paced construction environment.

Qualifications

• Two year degree preferred but not required.
• 2-3 years of practical customer service in the construction industry preferred.
• Floor covering experience a plus.

Responsibilities

• Enter warranty order in JDE or similar system.
• Coordinate material arrival and service dates.
• Schedule installers/service technicians for appointments.
• Print and organize work orders with paperwork.
• Provide status updates to builders and manage communication.
• Interface with cross-functional teams to resolve issues.
• Handle inbound calls from technicians and homeowners.
• Attend weekly administrative meetings.

Skills

Microsoft Office

Microsoft Excel

Interdepartmental communication

Analytical problem-solving

Prioritization / multitasking

Education

Two-year degree preferred

Tools

Oracle/JD Edwards/SAP/PeopleSoft

Job description

Italian Terrazzo & Tile Co. of Brevard, LLC is seeking a Warranty Coordinator in Pooler, GA.

The role coordinates all material, labor, and documentation for homeowner service appointments, ensuring timely material arrival and proper scheduling of installers and service technicians. The position requires proficiency in Microsoft Office, Excel, and ERP systems; strong analytical and communication skills; and the ability to multi-task in a fast-paced construction environment.