Warranty & Homeowner Care Specialist — Construction

Sekisui House U.S., Inc.; Elk Grove (CA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Automobile allowance

Health & wellness benefits

401(k) plan

Paid time off

Job summary

Sekisui House U.S., Inc. is seeking a Warranty and Customer Care professional to manage post-closing warranty activities and coordinate with trade partners to ensure timely repairs and homeowner satisfaction.

Under limited supervision, you will inspect homes, maintain records, and mentor team members while ensuring adherence to company standards and local regulations. This role requires strong communication and construction knowledge.

Qualifications

• High school diploma or equivalent.
• 3–5 years of experience in customer care, warranty administration, construction support.
• Associate’s degree or higher; or 5–7 years of equivalent experience.
• Experience with residential construction processes, warranty software, or trade/vendor coordination.

Responsibilities

• Serve as the primary point of contact for homeowners in assigned communities, managing warranty and post-close service requests.
• Schedule and oversee warranty work, coordinating with trade partners and construction teams to ensure timely completion.
• Conduct quality inspections and walkthroughs of homes to confirm repair work meets company standards and warranty requirements.
• Maintain accurate and up-to-date records of all homeowner interactions, service requests, and repair progress.
• Communicate clearly and professionally with homeowners regarding repair timelines, expectations, and resolution updates.
• Identify recurring warranty issues, construction trends, or service gaps and share findings to improve processes and customer satisfaction.
• Collaborate with internal teams, including construction, sales, and project management, to resolve homeowner concerns efficiently.

Skills

Residential construction

Warranty practices

Customer service

Conflict resolution

Documentation

Communication (verbal/written)

Independent work

Education

High school diploma or equivalent

Associate’s degree or higher

Tools

Warranty software

CRM systems

Work order systems

Job description

Sekisui House U.S., Inc. is seeking a Warranty and Customer Care professional to manage post-closing warranty activities and coordinate with trade partners to ensure timely repairs and homeowner satisfaction.

Under limited supervision, you will inspect homes, maintain records, and mentor team members while ensuring adherence to company standards and local regulations. This role requires strong communication and construction knowledge.