Home Warranty & Service Coordinator II

MDC Holdings, Inc.; Jacksonville (FL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Automobile allowance

Health & Wellness benefits (medical,…)

401(k) retirement savings plan

Time off: vacation, sick leave, paid H

Insurance & Protection: life, AD&D

Employee assistance program (EAP)

Homeownership discounts

Pet Insurance discounts

Job summary

Sekisui House U.S., Inc. seeks a Customer Care Representative II to support homeowners through post-closing warranty and service activities. You will coordinate repairs, schedule trades, inspect workmanship, and document interactions to ensure timely resolutions.

The role requires 3–5 years in customer care or warranty administration; a high school diploma is required, with higher education preferred. You will join a collaborative team across construction, sales, and project management,

Qualifications

• High school diploma or equivalent is required.
• 3–5 years experience in customer care, warranty administration, construction support.
• Preferred: 5–7 years or associate degree.

Responsibilities

• Serve as primary contact for homeowners, managing warranty and post-close service requests.
• Schedule and oversee warranty work, coordinating with trade partners and construction teams.
• Conduct quality inspections and walkthroughs to confirm repair work meets standards.
• Maintain accurate records of homeowner interactions, service requests, and repair progress.
• Communicate clearly with homeowners regarding repair timelines and updates.
• Identify recurring warranty issues and share findings to improve processes.
• Collaborate with internal teams to resolve homeowner concerns efficiently.
• Mentor and provide guidance to team members on customer communication and warranty management.
• Ensure all warranty activities comply with standards, procedures, and regulations.
• Support special projects to improve homeowner experience and warranty processes.

Skills

Construction knowledge

Warranty practices

Customer service

Conflict resolution

Verbal communication

Written communication

Problem solving

Tracking systems

Time management

Independent work

Attention to detail

Coaching

Education

High school diploma

Associate degree or higher

Job description

Sekisui House U.S., Inc. seeks a Customer Care Representative II to support homeowners through post-closing warranty and service activities. You will coordinate repairs, schedule trades, inspect workmanship, and document interactions to ensure timely resolutions.

The role requires 3–5 years in customer care or warranty administration; a high school diploma is required, with higher education preferred. You will join a collaborative team across construction, sales, and project management,