Warranty & Customer Service Specialist - Remote

Oberalp Group Spa. - SALEWA - DYNAFIT - WILD COUNTRY - POMOCA; Boulder, Northern (CO, KY); Hybrid; USD 33,000 - 36,000; Full time

Job summary

Oberalp Group, a family of outdoor brands, seeks a Warranty and Customer Service Specialist in Boulder, CO. You will handle warranty claims, processing returns, and provide top-tier service to dealers and consumers; collaborate with multiple departments, including Sales and Operations, to ensure a seamless experience.

Ideal candidates have 2–4 years in customer service or retail in ski/outdoor markets, strong mechanical understanding, and excellent communication.

Qualifications

• Two to four years of customer service and/or retail experience, preferably in the ski or outdoor industries.
• Experience as a ski technician is a plus.
• Proficiency in understanding mechanical aspects and parts of products, and ability to fix them.
• Excellent written and verbal communication skills; strong interpersonal skills.
• Ability to work in a team and independently; strong initiative and decision-making.

Responsibilities

• Provide exceptional warranty and customer service to dealers and consumers.
• Receive, evaluate, repair or replace, and process warranty returns.
• Communicate with warranty customers via ZenDesk, phone, email and in person.
• Ship and process warranty parts orders on time.
• Assist with warranty trends tracking and reporting.
• Be a technical resource for customer service and sales teams.
• Maintain organized warranty area and support demos.

Skills

Customer service

Retail experience

Ski technician

Mechanical repair

ERP/Navision

MS Office

Problem solving

Communication

Teamwork

Time management

Outdoor passion

Tools

Microsoft Navision

Microsoft Office

Job description

Oberalp Group, a family of outdoor brands, seeks a Warranty and Customer Service Specialist in Boulder, CO. You will handle warranty claims, processing returns, and provide top-tier service to dealers and consumers; collaborate with multiple departments, including Sales and Operations, to ensure a seamless experience.

Ideal candidates have 2–4 years in customer service or retail in ski/outdoor markets, strong mechanical understanding, and excellent communication.