Warranty & Customer Experience Specialist (Remote)

Oberalp Group; Boulder (CO); Hybrid; USD 33,000 - 36,000; Full time

Job summary

The Oberalp Group, a family-owned group of brands including Salewa, Dynafit, Pomoca, Wild Country, Evolv and LaMunt, is seeking a Warranty and Customer Service Specialist in Boulder, CO. You will handle warranty claims, returns, and customer inquiries, coordinating with multiple departments to ensure a smooth service experience for dealers and consumers.

Two to four years of customer service or retail experience in the ski/outdoor sector is preferred.

Qualifications

• Two to four years of customer service and/or retail experience, preferably in the ski or outdoor industries.
• Experience fixing mechanical parts of products; skis, bindings, boots is a plus.
• Proficient in communication and able to work with multiple teams across departments.

Responsibilities

• Provide exceptional warranty and customer service to dealers and consumers in collaboration with the Customer Service team and Manager.
• Receive, evaluate, repair or replace, and process warranty returns promptly and accurately.
• Communicate with warranty customers via Zendesk, phone, email, and in-person in a professional manner.

Skills

Customer service

Retail experience

Ski industry knowledge

Problem solving

Tools

Navision ERP

Job description

The Oberalp Group, a family-owned group of brands including Salewa, Dynafit, Pomoca, Wild Country, Evolv and LaMunt, is seeking a Warranty and Customer Service Specialist in Boulder, CO. You will handle warranty claims, returns, and customer inquiries, coordinating with multiple departments to ensure a smooth service experience for dealers and consumers.

Two to four years of customer service or retail experience in the ski/outdoor sector is preferred.