Warranty Coordinator Branch

Crown; Long Beach (CA); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Health/Dental/Vision/Prescription Drug

Health Savings Accounts

401K retirement plan

Paid holidays

Paid vacation

Job summary

Crown Equipment Corporation, one of the world’s largest lift truck manufacturers, is hiring an entry‑level Warranty Clerk to help manage claims and vendor interactions. You will review, correct, and submit warranty claims and maintain accurate files.

The role involves tracking claims from submission to payment or denial, assisting parts staff, and supporting service operations. A high school diploma and up to 2 years of related experience are expected, with good communication and computer skills.

Qualifications

• High school diploma or equivalent required.
• Less than 2 years related experience preferred.
• Good verbal and written communication skills; attention to detail.

Responsibilities

• Review and correct all warranty claims generated through technicians to prepare for submission to vendors.
• Process all Crown warranty claims and claims for any other manufacturer represented by Crown.
• Review monthly A/R reports on all vendor warranty accounts.
• Track warranty claims from submission to payment or rejection and maintain files.
• Assist other parts personnel as required such as receiving parts and answering phones.

Skills

Verbal communication

Written communication

Interpersonal skills

Organizational skills

Numerical reasoning

Computer skills

Education

High school diploma or equivalent

Job description

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Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere.

Job Posting External

Job Duties

• Review and correct all warranty claims generated through technicians to prepare for submission to vendors.
• Process all Crown warranty claims and claims for any other manufacturer represented by Crown.
• Review monthly A/R reports on all vendor warranty accounts.
• Process all warranty claim paperwork and track claims from the time they are submitted to the time they are paid or rejected.
• Maintain files on warranty claims.
• Tracking rejected warranties and notifying Service Manager about rejected warranties.
• Prepare monthly list of warranties not paid and determine disposition.
• Resubmit warranty claims as needed.
• Maintaining, shipping and tracking warranty parts to vendors or scraping as needed.
• Determine disposition of warranty parts returned from vendor as a result of a rejected claim.
• Assist other parts personnel as required such as receiving parts and answering phones.

Minimum Qualifications

• Less than 2 years related experience
• High school diploma or equivalent

Preferred Qualifications

• Parts or inventory control experience and lift truck industry experience preferred
• Good verbal communication, written communication, interpersonal, organizational, numerical perception, and computer skills
  

Work Authorization:

Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Compensation and Benefits:

Crown offers an excellent wage and benefits package for full‑time employees. Current benefits being offered include:

• Competitive Wages. The anticipated starting pay range for the position is $25.00 to $28.00, but is commensurate with skills and related experience,
• Health/Dental/Vision/Prescription Drug Plan with a company contribution to each,
• Health Savings Accounts and Flexible Spending Accounts,
• 401K Retirement Savings Plan: Crown matches 100% of the first 4% of your eligible pay you contribute to the plan. You are always 100% vested in the company matching contributions.
• Company paid Life and Disability Benefits as well as optional supplemental term life insurance offerings,
• 9 Paid Holidays,
• Paid Vacation accrued at a rate based on length of service and position,
• Birthday Pay for Non-Exempt employees,
• Tuition Reimbursement up to $5,250 per calendar year,
• and much more.

EOE Veterans/Disabilities

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including California AB-1008 “Ban the Box”, San Francisco’s Fair Chance Ordinance and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.