Service Customer Care Representative

Crown; Northern (KY); Hybrid; USD 30,000 - 36,000; Full time

Job summary

Crown Equipment Corporation, a leading lift truck manufacturer, is seeking a Customer Service Representative to support Crown customers and service technicians. You will handle calls, dispatch technicians, and process billing and payroll-related tasks.

Ideal candidates have strong communication, organizational, and computer skills, with experience in Microsoft Office. This full-time, on-site role offers comprehensive benefits and opportunities to grow within a global organization.

Qualifications

• Less than 2 years related experience.
• High school diploma or equivalent.

Responsibilities

• Answer incoming calls from Crown customers and technicians.
• Dispatch technicians.
• Enter payroll hours for technicians.
• Process parts and service billing.
• Create daily work orders.
• Maintain records and files.
• Assist other departments as needed.

Skills

Phone skills

Communication

Organizational skills

Math skills

Computer skills

Leadership

Technical knowledge

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Crown Equipment Corporation, one of the world’s largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere.

Job Posting External

Job Duties

• Process incoming calls from both Crown customers and Service Technicians
• Dispatch technicians
• Enter technician payroll hours
• Process parts and service billing
• Create daily work orders
• Maintain records and files
• Assist other departments as needed

Minimum Qualifications

• Less than 2 years related experience
• High school diploma or equivalent

Preferred Qualifications

• Excellent phone skills
• Good communication, organizational, math and computer skills
• Experience with Microsoft Office
• Leadership skills, technical experience and knowledge a plus
• Ability to multitask

Work Authorization

Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Compensation and Benefits

Crown offers an excellent wage and benefits package for full-time employees. Current benefits being offered include:

• Competitive Wages. The anticipated starting pay range for the position is $22.00 to $26.00, but is commensurate with skills and related experience,
• Health/Dental/Vision/Prescription Drug Plan with a company contribution to each,
• Health Savings Accounts and Flexible Spending Accounts,
• 401K Retirement Savings Plan: Crown matches 100% of the first 4% of your eligible pay you contribute to the plan. You are always 100% vested in the company matching contributions.
• Company paid Life and Disability Benefits as well as optional supplemental term life insurance offerings,
• 9 Paid Holidays,
• Paid Vacation accrued at a rate based on length of service and position,
• Birthday Pay for Non-Exempt employees,
• Tuition Reimbursement up to $5,250 per calendar year,
• and much more.

EOE Veterans/Disabilities

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including California AB-1008 “Ban the Box”, San Francisco’s Fair Chance Ordinance and the City of Los Angeles’s Fair Chance Initiative for Hiring Ordinance.

Job Segment: Customer Service Representative, Warehouse, Customer Service, Manufacturing