Warranty Administrator

Power Systems West; Boise (ID); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Competitive hourly rate

Health & wellness benefits

Paid time off

401(k) and tuition reimbursement

Job summary

Power Systems West is seeking a Warranty Administrator to join our Boise team. You will manage warranty claims, support dealers and service teams, and track work in progress to ensure accurate submissions.

You will work closely with Service and Product Support, gain expertise in warranty programs, contracts, and vendor requirements, and help improve processes across branches.

Qualifications

• High School Diploma or equivalent.
• Experience in office, administrative, customer service, or related role.
• Strong organizational and time-management skills with attention to detail.
• Experience with warranty claims or service administration.
• Proficient with Microsoft Word and Excel.

Responsibilities

• Prepare, enter, submit, and track warranty claims.
• Monitor warranty claim activity and provide reports across branches.
• Manage warranty accounts receivable and invoicing to ensure timely processing.
• Review warranty claims and required documentation to ensure compliance with BCEW and vendor guidelines.
• Coordinate with Parts and Service departments to ensure required parts are returned and properly documented.
• Follow up on outstanding warranty claims and resolve questions or issues from dealers and internal teams.
• Coordinate extended warranty coverage requests and track them through invoicing.
• Identify opportunities to improve warranty processes and overall efficiency.
• Assist dealers with warranty-related questions, processes, and system access.
• Support dealer employees with warranty website access and other warranty program needs.
• Assist with reviewing and approving repairs in accordance with warranty and contract guidelines.
• Review and maintain knowledge of warranty contracts, guidelines, and program requirements.
• Monitor repair recommendations and track approved work.
• Support fluid sample requests and communicate with fluid analysis laboratories as needed.
• Work with the Service Administration Manager to help manage warranty contracts, business risk, and customer expectations.
• Invoice and close warranty jobs after claim submission
• Track warranty work in progress and follow up on claims that have not yet been invoiced.
• Review reports, analyze data, and identify opportunities to improve processes and results.
• Assist Local service team for other administrative support as needed
• Assist with answering service department phones and other administrative duties as needed.

Skills

Organizational skills

Time management

Customer service

Communication skills

Microsoft Word

Excel

Independent worker

Team player

Education

High School Diploma

Tools

Microsoft Word

Excel

Job description

Job Details

Job Location: Boise - Boise, ID 83705

Salary Range: $23.00 - $27.00 Hourly

Job description:

Job Description

Power Systems West prides itself on the quality of its employees and as such, candidates who receive a job offer will be required to successfully complete a DMV check, drug screening, and background check. We would like to thank candidates who submit their interest for this position. Due to the volume of resumes that we receive, only those candidates selected for interviews will be contacted.

Power Systems West has sold and serviced small engines and generators throughout the Western United States since 1955 through five locations and a network of more than 500 dealers. Power Systems West locations include Portland, Oregon, Boise, Idaho, Seattle, Washington, Salt Lake City, Utah, and Denver Colorado. All locations offer 24/7 emergency service for power failures and unplanned outages.

As a Warranty Administrator, you will play an important role in managing warranty claims, supporting our dealers and service teams, tracking work in progress, and ensuring claims are submitted accurately and efficiently. You’ll work closely with our Service and Product Support teams while developing expertise in warranty programs, contracts, and vendor requirements.

Responsibilities

• Prepare, enter, submit, and track warranty claims.
• Monitor warranty claim activity and provide accurate reporting across branches.
• Manage warranty accounts receivable and invoicing to ensure claims are processed accurately and timely.
• Review warranty claims and required documentation to ensure compliance with BCEW and vendor guidelines.
• Coordinate with Parts and Service departments to ensure required parts are returned and properly documented.
• Follow up on outstanding warranty claims and resolve questions or issues from dealers and internal teams.
• Coordinate extended warranty coverage requests and track them through invoicing.
• Identify opportunities to improve warranty processes and overall efficiency.
• Assist dealers with warranty-related questions, processes, and system access.
• Support dealer employees with warranty website access and other warranty program needs.
• Assist with reviewing and approving repairs in accordance with warranty and contract guidelines.
• Review and maintain knowledge of warranty contracts, guidelines, and program requirements.
• Monitor repair recommendations and track approved work.
• Support fluid sample requests and communicate with fluid analysis laboratories as needed.
• Work with the Service Administration Manager to help manage warranty contracts, business risk, and customer expectations.
• Invoice and close warranty jobs after claim submission
• Track warranty work in progress and follow up on claims that have not yet been invoiced.
• Review reports, analyze data, and identify opportunities to improve processes and results.
• Assist Local service team for other administrative support as needed
• Assist with answering service department phones and other administrative duties as needed.

Requirements

• High School Diploma or equivalent.
• Office, administrative, customer service, or related experience.
• Strong organizational and time-management skills with excellent attention to detail.
• Excellent customer and employee relations skills.
• Strong written and verbal communication skills.
• Ability to learn and understand vendor products, warranty programs, contracts, and procedures.
• Strong problem-solving and critical-thinking skills.
• Ability to interpret information, identify issues, and make sound decisions.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Comfortable working independently while also being a collaborative team player.
• Strong computer skills, including Microsoft Word and Excel.
• Ability to adapt to changing priorities and business needs.
• Professional, dependable, and proactive approach to work.
• Experience working with warranty claims or service administration.
• Experience with contract administration or contract management.
• Experience in the power generation, equipment, automotive, mechanical, or related industry.
• Familiarity with dealer or manufacturer warranty programs.

Core Values

• Safety First – Know it. Own it. Share it.
• Family Orientated – Demonstrate family values & embrace diversity
• Trusted – Understand the value of reputation and relationship
• Customer Focused – Keep our internal and external customers at the center of all we do
• Humble & Confident – Exhibit modesty and humility alongside confidence
• Accountable – Accept challenge and make it happen
• Always On – Support our customer’s 24/7/365 power needs

Benefits

• Competitive Hourly Rate: Pay range for this role is $23-27/hr., dependent upon experience
• Health & Wellness: medical, prescription drug, dental, vision, life, employee assistance program and pet insurance.
• Work/Life Balance: generous paid time off and holiday schedule.
• Financial Wellbeing: 401(k) savings plan, tuition reimbursement, employee discount programs, etc.

We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity and/or expression, Veteran status or other status protected by law). Candidates must be authorized to work in the U.S

We are a drug free workplace. The successful candidate will be subject to our pre-employment background screening process, including criminal background check as well as education and work experience verification.