Warranty Clerk

inchcape; Tamuning (GU); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Paid Time Off

Health and Life Insurance

Retirement Savings Plan

Employee Discount Program

Fuel Discount

Training & Professional Development

Job summary

Inchcape is seeking a detail-oriented Warranty Clerk to join our Service team in Guam. The role focuses on processing and managing warranty claims, ensuring accurate documentation, timely submissions, and adherence to OEM and distributor requirements.

You will work with Service Advisors, Technicians, OEM partners, and the Accounting team to support efficient warranty administration and outstanding customer service, while maintaining organized records and supporting daily operations.

Qualifications

• High School Diploma or equivalent.
• 1–2 years of warranty administration or related administrative experience.
• Basic automotive knowledge preferred.
• Proficient in Microsoft Office applications.
• Strong attention to detail and organizational skills.
• Excellent communication and teamwork abilities.

Responsibilities

• Process, submit, and reconcile warranty claims accurately per manufacturer/distributor requirements.
• Review repair orders and documentation to ensure OEM guidelines compliance.
• Research, follow up, and resolve unpaid or outstanding warranty claims with OEMs and internal teams.
• Maintain organized warranty records, service documentation, recall information, and bulletins.
• Assist with bodyshop warranty claims and general administrative tasks and customer inquiries.
• Operate dealership systems and Microsoft Office to prepare reports and maintain records.
• Participate in training and maintain up-to-date product and warranty knowledge.

Skills

Attention to detail

Communication skills

Team collaboration

Education

High School Diploma

Tools

Microsoft Office

Job description

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tkins Kroll is looking for a detail-oriented and organized Warranty Clerk to join our Service team. In this role, you will be responsible for processing and managing warranty claims, ensuring accurate documentation, timely submissions, and compliance with manufacturer and distributor requirements. You will work closely with Service Advisors, Technicians, OEM partners, and the Accounting team to support efficient warranty administration and outstanding customer service.

What you'll do

• Process, submit, and reconcile warranty claims accurately and in accordance with manufacturer and distributor requirements.
• Review repair orders and supporting documentation to ensure warranty claims meet OEM guidelines and compliance standards.
• Research, follow up, and resolve unpaid, rejected, or outstanding warranty claims while coordinating with OEM partners and internal departments.
• Maintain organized warranty records, service documentation, recall information, and manufacturer bulletins.
• Assist with bodyshop warranty claims, departmental administrative tasks, and customer inquiries as needed.
• Operate dealership systems and Microsoft Office applications to prepare reports, maintain records, and support daily operations.
• Participate in training programs, maintain current product and warranty knowledge, and support continuous improvement initiatives.

About you

• High School Diploma or equivalent required.
• 1-2 years of experience in warranty administration, dealership administration, or a related administrative role.
• Basic automotive knowledge is preferred.
• Proficient in Microsoft Office applications.
• Strong attention to detail with excellent organizational and recordkeeping skills.
• Excellent communication and customer service skills with the ability to work collaboratively across departments.
• Able to prioritize tasks, meet deadlines, and maintain confidentiality while working in a fast-paced environment.

What We Offer

• Paid Time Off (PTO) - Paid Time Off is available after completion of the introductory period to support rest, work-life balance, and personal needs.
• Health and Life Insurance - Access to company-sponsored medical and life insurance benefits in accordance with plan eligibility and enrollment guidelines.
• Retirement Savings Plan - Eligibility to participate in the company's retirement plan with a company match, subject to plan terms and conditions.
• Employee Discount Program - Eligible employees may receive discounts on company products and services in line with company policy.
• Fuel Discount - Access to fuel discount programs in accordance with partner or provider terms.
• Additional Leave Benefits - Other leave benefits may include paid maternity, paternity, bereavement, and jury duty leave, in accordance with company policy and applicable laws.
• Annual Salary Reviews - Compensation is reviewed annually based on performance, role responsibilities, and overall business results.
• Training & Professional Development - Opportunities for training, continuous learning, and career development to support your professional growth.

Opportunity for everyone

At Inchcape, inclusion accelerates our success. We are committed to creating a workplace where everyone feels valued, heard, and empowered to thrive. We foster an inclusive culture that reflects the communities we serve, ensuring opportunities for all.

About us

Inchcape is the leading global automotive distributor operating in over 40 markets. We partner with some of the biggest brands in the business to sustainably power better mobility today and in the future. Our diverse global team of over 16,000 talented colleagues foster an inclusive and collaborative culture, delivering a brilliant experience for our customers and partners. We're a dynamic and fast-growing business, driving the transformation of our industry and redefining tomorrow. Find out more by visiting www.inchcape.com .

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