Warranty Clerk

Family Car Group; Shreveport (LA); On-site; USD 30,000 - 42,000; Full time

Job summary

Family Car Group in Shreveport, LA seeks a Warranty Clerk to manage manufacturer warranty claims from submission to reimbursement.

You will verify orders, track status, communicate with manufacturers, and coordinate with service, parts, and accounting to ensure timely payments and accurate records.

The ideal candidate has a high school diploma and experience in an automotive dealership; strong attention to detail and proficiency with dealership management systems are valued.

Qualifications

• High school diploma or equivalent required.
• Experience in automotive dealership or warranty administration preferred.
• Strong attention to detail, organization, and follow-through.
• Effective communication and problem-solving skills.
• Proficiency with computers and dealership management systems.

Responsibilities

• Prepare, review, and submit manufacturer warranty claims accurately and timely.
• Verify repair orders, labor operations, parts, and supporting documentation meet manufacturer requirements.
• Communicate with manufacturer representatives to resolve claim issues and obtain approvals.
• Track claim status, research rejected or unpaid claims, and resubmit corrections as needed.
• Reconcile warranty payments and assist with outstanding warranty receivables.
• Work with Service Advisors, Technicians, Parts, and Accounting to obtain required information.
• Maintain accurate claim records and comply with manufacturer warranty policies and deadlines.

Skills

Attention to detail

Organization

Follow-through

Communication skills

Problem-solving skills

Education

High school diploma or equivalent

Tools

Dealership management systems

Computers

Job description

Job Title: Warranty Clerk

Position Summary

The Warranty Clerk is responsible for submitting and tracking manufacturer warranty claims, ensuring accurate documentation, resolving rejected claims, and following up on payments to ensure the dealership receives proper reimbursement.

Essential Duties and Responsibilities

• Prepare, review, and submit manufacturer warranty claims accurately and timely.
• Verify repair orders, labor operations, parts, and supporting documentation meet manufacturer requirements.
• Communicate with manufacturer representatives to resolve claim issues and obtain approvals.
• Track claim status, research rejected or unpaid claims, and resubmit corrections as needed.
• Reconcile warranty payments and assist with outstanding warranty receivables.
• Work with Service Advisors, Technicians, Parts, and Accounting to obtain required information.
• Maintain accurate claim records and comply with manufacturer warranty policies and deadlines.

Qualifications

• High school diploma or equivalent.
• Automotive dealership or warranty administration experience preferred.
• Strong attention to detail, organization, and follow-through.
• Effective communication and problem-solving skills.
• Proficiency with computers and dealership management systems.

Measures of Success

Accurate and timely claim submissions, reduced claim rejections, prompt resolution of outstanding claims, and proper manufacturer reimbursement.