Warranty Clerk

Total Media Solutions; Miami (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

Total Media Solutions is looking for a Warranty Clerk to manage warranty claims, ensure customer satisfaction, and train staff on warranty procedures. This full-time entry-level position requires strong communication skills and the ability to maintain professional standards. The role is vital for the smooth operation of warranty processes, serving as the point of contact between customers, dealerships, and manufacturers.

Qualifications

• Ability to read and comprehend instructions.
• Maintain a professional appearance.
• Excellent communication skills.

Responsibilities

• Manage the warranty claims process from initial contact to resolution.
• Train dealership staff on warranty procedures.
• Serve as a liaison between the dealership and manufacturer regarding warranty issues.

Skills

Communication skills

Customer satisfaction

Management of warranty claims

Job description

Join to apply for the Warranty Clerk role at Total Media Solutions.

**General Expectations**

• Devote oneself to ensuring customer satisfaction.
• Determine management, production, and quality requirements by asking questions and listening.
• Attend company meetings as required.
• Maintain a follow-up system to encourage follow-through on projects.
• Set personal performance goals aligned with company standards and devise strategies to achieve them.
• Review and analyze actions regularly to improve time and plan utilization.
• Stay informed about business terminology and technological changes in products and services.
• Comply with federal, state, and local regulations governing the business.
• Follow lawful directions, work rules, and participate in performance management.
• Interact positively with colleagues, uphold confidentiality policies, and work flexible hours as needed.

**Job-Specific Expectations**

• Establish a warranty/goodwill policy, develop and adhere to a budget.
• Ensure prompt and proper submission of warranty claims.
• Train dealership staff on warranty procedures.
• Stay current on warranty policies.
• Serve as a liaison between the dealership and manufacturer regarding warranty issues.
• Assist customers in understanding warranty policies and address concerns promptly.
• Manage the warranty claims process from initial contact to resolution, ensuring customer satisfaction.

**Other Requirements**

• Ability to read and comprehend instructions.
• Maintain a professional appearance and excellent communication skills.
• Meet production and quality standards.

**Physical Requirements**

• Primarily indoor work in air-conditioned environments.
• Regular sitting and standing; infrequent walking, bending, kneeling, or climbing stairs.
• Lift 25-50 lbs; occasional overhead reaching, grasping, pushing, and pulling.

**Additional Details**

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: Advertising Services

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