Warranty Administrator

City of Lincoln; North Little Rock (AR); On-site; USD 32,000 - 42,000; Full time

Job summary

City of Lincoln is seeking a warranty clerk to prepare, record, and submit warranty claims to the factory and/or distributor, and reconcile them accordingly.

You will process claims timely, verify criteria, post credits, follow up on payments, track parts, maintain service records, and assist with cashier and clerical duties as directed by the fixed operations manager.

Qualifications

• Associates degree (A.A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
• Title experience required.

Responsibilities

• Processes warranty claims on a timely basis for each franchise or distributor.
• Verifies criteria required by factory or distributor.
• Reconciles all warranty receivables with payments through the appropriate accounting schedule.
• Posts credits on computer.
• Follows up on payment of outstanding claims.
• Keeps informed of all factory recalls and bulletins.
• Assist with cashier and telephone operator duties as needed.
• Assists with any clerical needs as directed by the fixed operations manager or the controller.

Skills

Reading & interpreting documents

Report writing

Public speaking

Numerical ability

Algebra & geometry

Common sense

Problem solving

Education

Associate degree (A.A.)

Experience/training (6 months–1 year)

Title experience required

Job description

• Industry Automotive New and Used Sales and Service, Customer Service, Automotive
• Manage Others No

Contact information

• Name Kenny Rodriguez

Description

Summary

Prepares, records, and submits warranty claims to the factory and/or distributor and reconciles them accordingly.

Essential Duties

• Processes warranty claims on a timely basis for each franchise or distributor.
• Processes all warranty paperwork to ensure proper documentation.
• Verifies criteria required by factory or distributor.
• Reconciles all warranty receivables with payments through the appropriate accounting schedule.
• Posts credits on computer.
• Resubmits all rejected claims promptly or receives authorization to write them off.
• Follows up on payment of outstanding claims.
• Tracks warranty parts by tagging with repair order number, date or replacement, and date on which part may be disposed.
• Arranges for parts to be shipped to the factory or distributor, or to be scrapped.
• Files and maintains all service records as required by the warrantor.
• Keeps informed of all factory recalls and bulletins.
• Assist with body shop warranty claims as needed.
• Assists with the cashier and telephone operator duties as needed.
• Assists with any clerical needs as directed by the fixed operations manager or the controller.
• Verifies tech time cards and daily labor report.

Marginal Duties

• Maintains a professional appearance and a neat work area.
• Performs other duties as assigned.

Supervisory Responsibilities

None.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or ability required. Reasonable accommodations may e made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Associates degree (A.A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

Title experience required.

Skills and Abilities

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume.
• Ability to apply concepts of basic algebra and geometry.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.

Certificates, Licenses, Registrations

Valid Driver’s License.

Must possess and maintain acceptable MVR insurability standards.

Must pass applicable preemployment background and drug screenings.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear.

The employee is occasionally required to stand and walk.

The employee must occasionally lift and/or move up to 10 pounds.

Specific vision abilities required by the job include close vision, and ability to adjust focus.